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Toyota Corolla Cross Passenger Air Bag May Fail
high How serious is it? About this label
An air bag that does not deploy properly increases the risk of injury in a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V384000 |
|---|---|
| Reported to NHTSA | May 30, 2023 |
| Manufacturer | Toyota Motor Engineering & Manufacturing |
| Part affected | Electrical System: Instrument Cluster/panel |
| Vehicles covered | 2 model/year combinations, model years 2022–2023 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some Corolla Cross vehicles were built with an instrument panel that is missing a required perforation. That perforation is needed so the front-passenger air bag can break through the panel and deploy properly. Without it, the air bag may not deploy the way it's supposed to if the vehicle is in a crash, which is a safety feature meant to protect the front passenger.
What you should do
2. Contact a Toyota dealer for an inspection; Toyota customer service is at 1-800-331-4331.
3. Dealers will inspect and replace the instrument panel if needed, free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V384000. More in how recalls work.
Affected vehicles (2)
Who to contact
Toyota — official Toyota recall lookup
Customer service: 1-800-331-4331
The bigger picture
- Toyota Electrical Recalls Cover Fire Risks, Stalling, and Missing Displays · all 18 Toyota recalls in this area
Other Toyota Corolla Cross recalls
- Jan 29, 2025Toyota And Lexus Steering Defect Disables Airbaghigh
- Dec 20, 2023Toyota Corolla Cross Passenger Airbag May Not Deployhigh
- Jul 12, 2023Toyota, Lexus: Steering Cable May Disable Air Baghigh
Official notice
- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
- Safety risk
- An air bag that does not deploy as intended increases the risk of injury during a crash.
- Remedy
- Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.