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Toyota Corolla Cross passenger airbag may not open properly

NHTSA campaign 23V384000 · Reported 2023-05-30 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

Serious, because the front passenger may not be properly protected in a crash; Toyota does not tell owners to stop driving, so you can keep driving while you arrange the free inspection.

What's wrong, in plain English

The dashboard panel in front of the passenger seat may have been built without a required weakened seam. That seam is what lets the passenger airbag break through the panel and open correctly in a crash. Without it, the airbag may not inflate the way it should, so a passenger could be hurt more badly in a collision. The vehicle does not meet the federal crash protection standard. Dealers will inspect the panel and replace it if needed.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to check whether your car is included.
2. Contact a Toyota dealer or Toyota customer service at 1-800-331-4331 and mention recall 23TB04/23TA04.
3. Have the dealer inspect and, if necessary, replace the instrument panel — free.

Affected vehicles (2)

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
Safety risk
An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy
Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.