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Toyota Corolla Cross: passenger airbag may not open properly

NHTSA campaign 23V864000 · Reported 2023-12-20 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

Serious, because a front passenger could be badly hurt in a crash if the airbag does not deploy correctly, though the notice does not tell owners to stop driving.

What's wrong, in plain English

The plastic dashboard on the passenger side is supposed to have a built-in weak seam so the passenger airbag can burst through it in a crash. On these vehicles the dashboard may have been made without that seam, so the passenger airbag may not open the way it should. These cars were already looked at once under an earlier recall, but they must go back to the dealer for another inspection and, if needed, a new dashboard.

What you should do

1. Check your VIN at nhtsa.gov/recalls, even if your car was already inspected under the earlier recall.
2. Call your Toyota dealer or Toyota customer service at 1-800-331-4331 (recall 23TA16) and schedule the follow-up inspection.
3. Have the dashboard inspected and replaced if needed — the repair is free.

Affected vehicles (2)

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS:FRONTAL
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Safety risk
An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy
Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.