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Toyota Corolla Cross Passenger Airbag May Not Deploy
high How serious is it? About this label
An airbag that doesn't deploy as intended increases the risk of injury during a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V864000 |
|---|---|
| Reported to NHTSA | Dec 20, 2023 |
| Manufacturer | Toyota Motor Engineering & Manufacturing |
| Part affected | AIR Bags:frontal |
| Vehicles covered | 2 model/year combinations, model years 2022–2023 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On certain Corolla Cross vehicles previously inspected under an earlier recall, the instrument panel may have been built without a required cut that lets the front-passenger airbag deploy properly. Dealers will inspect the instrument panel and replace it if needed. Vehicles already inspected under the earlier recall must return to the dealer for this additional check.
What you should do
2. If your vehicle was already inspected under recall 23V-384, return to the dealer for this additional inspection.
3. Contact Toyota customer service at 1-800-331-4331 (reference 23TA16); the inspection and any replacement are free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V864000. More in how recalls work.
Affected vehicles (2)
Who to contact
Toyota — official Toyota recall lookup
Customer service: 1-800-331-4331
The bigger picture
- Toyota Air Bag Recalls Involve Passenger Sensors and Deployment Problems · all 10 Toyota recalls in this area
Other Toyota Corolla Cross recalls
- Jan 29, 2025Toyota And Lexus Steering Defect Disables Airbaghigh
- Jul 12, 2023Toyota, Lexus: Steering Cable May Disable Air Baghigh
- May 30, 2023Toyota Corolla Cross Passenger Air Bag May Failhigh
Official notice
- Component
- AIR BAGS:FRONTAL
- Summary
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Safety risk
- An air bag that does not deploy as intended increases the risk of injury during a crash.
- Remedy
- Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.