Volkswagen ID.4 backup camera image may not appear

NHTSA campaign 23V436000 · Reported 2023-06-21 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

This is a moderate concern — a missing or delayed backup camera view makes it harder to see behind you and raises crash risk, but the notice does not tell owners to stop driving.

What's wrong, in plain English

Some Volkswagen ID.4 vehicles that had their infotainment screen unit replaced during a repair got the wrong software loaded onto the new unit. Because of that, the backup camera picture may be slow to show up or may not come on at all when you shift into reverse. Federal rules require the rear camera view to appear properly when backing up. Without it, you can't see what's directly behind the vehicle. Dealers will load the correct software onto the unit.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is affected. 2. Contact Volkswagen customer service at 1-800-893-5298 (recall number 93S7) or your dealer for an appointment. 3. Have the dealer update the software — the fix is free.

Affected vehicles (1)

2022 Volkswagen ID.4

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does the Volkswagen backup camera screen go blank in reverse? · all 12 Volkswagen recalls in this area

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 ID.4 vehicles. The replacement infotainment central control unit (CCU) installed in the vehicle during a repair contains incorrect software that can cause the rearview camera image to be delayed or deactivated when reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera with a delayed or deactivated image may reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 93S7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.