Volkswagen ID.4 Software Bug Delays Rearview Camera

NHTSA campaign 23V436000 · Reported Jun 21, 2023 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

A delayed or missing rearview camera image reduces what the driver can see behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V436000
Reported to NHTSA	Jun 21, 2023
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Back Over Prevention:display Function
Vehicles covered	1 model/year combination, model years 2022
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some vehicles received a replacement infotainment control unit during an earlier repair that has the wrong software installed. That software problem can cause the rearview camera image to be delayed or to not show up at all when you shift into reverse.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact a Volkswagen dealer to have the software updated (customer service: 1-800-893-5298).
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V436000. More in how recalls work.

Affected vehicles (1)

2022 Volkswagen ID.4

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen Rearview Camera Recalls Cover Blank, Delayed, and Distorted Images · all 12 Volkswagen recalls in this area

Other Volkswagen ID.4 recalls

Sep 30, 2026Volkswagen ID.4 High-Voltage Battery Fire Riskcritical
Jan 21, 2026Volkswagen ID.4 high-voltage battery may catch firecritical
Jan 21, 2026Volkswagen ID.4 high-voltage battery may overheatcritical
Dec 4, 2025Volkswagen Atlas May Have Incorrect Wheel Bolts Installedcritical
Dec 3, 2025Volkswagen ID.4 Battery Modules Can Catch Firecritical
Jun 30, 2025VW Atlas, Atlas Cross Sport, ID.4 Loose Boltshigh

All 26 ID.4 recalls

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 ID.4 vehicles. The replacement infotainment central control unit (CCU) installed in the vehicle during a repair contains incorrect software that can cause the rearview camera image to be delayed or deactivated when reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera with a delayed or deactivated image may reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 93S7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.