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Ford Escape and Super Duty instrument display may go dark

NHTSA campaign 23V506000 · Reported 2023-07-21 · Ford Motor Company

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A blank display leaves you without your speedometer and warning lights, which raises crash risk, though the notice does not tell you to stop driving, so arrange the free repair quickly.

What's wrong, in plain English

The digital display behind the steering wheel, the screen that shows your speed and warning lights, may have been soldered badly at the factory. Because of that, the display can fail to light up at all. With a dark screen you cannot see how fast you are going or whether a warning light is trying to tell you something, such as a brake or engine problem. That also breaks a federal rule on controls and displays. Dealers will replace the module or the panel free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle falls under recall 23C25.
2. Contact a Ford dealer to schedule the free replacement of the instrument panel module or panel.
3. Call Ford customer service at 1-866-436-7332 if you did not get the letter mailed in November 2023.

Affected vehicles (3)

2023 Ford Escape
2023 Ford F-450 SD
2023 Ford F-550 SD

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Ford hybrid batteries and power cables keep getting recalled? · all 39 Ford recalls in this area

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Ford Motor Company (Ford) is recalling certain 2023 Escape, Super Duty F-250, Super Duty F-350, Super Duty F-450, and Super Duty F-550 vehicles equipped with a digital instrument panel cluster. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Safety risk: An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
Remedy: Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters were mailed on November 4, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C25.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.