Home › Ford › Escape › 23V506000

Ford Instrument Panel May Fail To Light Up

NHTSA campaign 23V506000 · Reported Jul 21, 2023 · Ford Motor Company

high How serious is it? About this label

An instrument panel that doesn't light up can't show important safety information, such as the speedometer or warning lights, which may increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V506000
Reported to NHTSA	Jul 21, 2023
Manufacturer	Ford Motor Company
Part affected	Electrical System: Instrument Cluster/panel
Vehicles covered	3 model/year combinations, model years 2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Ford Escape, F-450, and F-550 trucks with a digital instrument panel cluster may have a module that was not soldered correctly. This can prevent the instrument panel from lighting up at all. Dealers will replace the module or the instrument panel as needed, at no cost to owners. Ford has already mailed notification letters to owners about this issue.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V506000. More in how recalls work.

Affected vehicles (3)

2023 Ford Escape
2023 Ford F-450 SD
2023 Ford F-550 SD

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Electrical Recalls Involving Battery Failures and Fire Risks · all 41 Ford recalls in this area

Other Ford Escape recalls

Mar 3, 2026Ford, Lincoln Wiper Motor May Fail To Workmedium
Mar 3, 2026Ford and Lincoln Rearview Camera Image May Invertmedium
Jan 15, 2026Ford Escape and Focus Block Heater Fire Riskcritical
Dec 1, 2025Ford Escape liftgate hinge covers may come offlow
Oct 10, 2025Ford Escape Rear Brake Pads Made Incorrectlyhigh
Oct 10, 2025Ford and Lincoln Block Heater Fire Riskcritical

All 41 Escape recalls

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Ford Motor Company (Ford) is recalling certain 2023 Escape, Super Duty F-250, Super Duty F-350, Super Duty F-450, and Super Duty F-550 vehicles equipped with a digital instrument panel cluster. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Safety risk: An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
Remedy: Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters were mailed on November 4, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C25.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.