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Buick, Chevrolet Instrument Panel May Go Blank
high How serious is it? About this label
A blank instrument panel means the driver can't see information like speed and warning lights, which raises the chance of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V744000 |
|---|---|
| Reported to NHTSA | Nov 6, 2023 |
| Manufacturer | General Motors, LLC |
| Part affected | Electrical System: Instrument Cluster/panel |
| Vehicles covered | 3 model/year combinations, model years 2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer; this one can be delivered as an over-the-air software update |
What's wrong, in plain English
A software problem can cause the instrument panel display to intermittently go blank. This can happen either right when the vehicle is started or at any point while it is being driven. When the screen goes blank, it stops showing information that is normally displayed there, such as the vehicle's speed and any warning lights that would otherwise be lit. As a result, the driver may not be able to see that information for as long as the screen stays blank.
What you should do
2. Contact a dealer, or call Buick at 1-800-521-7300 or Chevrolet at 1-800-222-1020.
3. The software update is free, done by a dealer or automatically over the air.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V744000. More in how recalls work.
Affected vehicles (3)
Who to contact
Buick — official Buick recall lookup
Customer service: 1-800-521-7300
Chevrolet — official Chevrolet recall lookup
Customer service: 1-800-222-1020
The bigger picture
- Chevrolet Electrical Recalls Include Bolt Battery Fires and Power Loss · all 14 Chevrolet recalls in this area
Other Chevrolet Trax recalls
- Aug 20, 2026Buick and Chevrolet Rearview Camera May Show Blank Imagemedium
- Sep 12, 2019Chevrolet Trax Recalled for Weak Control Arm Weldhigh
- Apr 18, 2019Chevrolet Trax Front Control Arm Weld May Breakhigh
- Nov 1, 2018Buick, Chevrolet Vehicles' Air Bags May Not Deployhigh
Official notice
- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary
- General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
- Safety risk
- A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
- Remedy
- The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320. (over-the-air software update)
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.