Car Recall Tracker

Home › Tesla › Model 3 › 24V153000

Tesla Pedestrian Warning Sound Silenced After Factory Reset

NHTSA campaign 24V153000 · Reported 2024-02-27 · Tesla, Inc.

medium How serious is it? About this label

Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Electric cars are quiet, so they are required to make a sound at low speeds to warn people walking nearby. On these Teslas, doing a factory reset turned that warning sound off. With no sound, someone crossing the street or walking through a parking lot may not hear your car coming. Tesla fixed this with a free over-the-air software update, version 2023.44.30.14, that your car downloads and installs on its own.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm campaign 24V153000 applies to your Tesla.
2. Connect your car to Wi-Fi and install software release 2023.44.30.14 or newer — it is free.
3. If the update does not install, call Tesla customer service at 1-877-798-3752 and reference SB-24-00-006.

Affected vehicles (7)

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT
Summary
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Safety risk
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
Remedy
Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.