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Tesla pedestrian warning sound muted after a factory reset

NHTSA campaign 24V153000 · Reported Feb 27, 2024 · Tesla, Inc.

medium How serious is it? About this label

People on foot may not realize the vehicle is coming, which raises the chance of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V153000
Reported to NHTSA	Feb 27, 2024
Manufacturer	Tesla, Inc.
Part affected	Forward Collision Avoidance: Warnings:external/pedestrian Alert
Vehicles covered	7 model/year combinations, model years 2018–2022
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer; this one can be delivered as an over-the-air software update

What's wrong, in plain English

Tesla is recalling certain Model S, Model X, Model 3 and Model Y vehicles. Doing a factory reset on the car turned off the sound the car makes so that people walking nearby can hear it coming. With that sound muted, the vehicles do not meet the federal rule on minimum sound for electric and hybrid vehicles. Tesla has put out a software update that the car receives over the air.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact Tesla customer service at 1-877-798-3752 if you have questions about the recall.
3. The software update, release 2023.44.30.14, is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V153000. More in how recalls work.

Affected vehicles (7)

2018 Tesla Model 3
2019 Tesla Model 3
2020 Tesla Model 3
2020 Tesla Model Y
2021 Tesla Model 3
2021 Tesla Model S
2022 Tesla Model 3

Who to contact

Tesla — official Tesla recall lookup

Customer service: 1-877-798-3752

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Tesla Forward Collision Avoidance Recalls Include Braking and Camera Problems · all 3 Tesla recalls in this area

Other Tesla Model 3 recalls

Aug 5, 2026Tesla Model 3 and Model Y Headlights Too Brighthigh
Jul 7, 2026Model 3 Vehicles Missing Required Safety Featureshigh
May 5, 2026Tesla Model 3, S and Y rearview camera image delayedmedium
Jun 18, 2025Tesla Model 3 and Model Y Seat Fasteners May Be Loosehigh
Feb 14, 2025Tesla Model 3 Power Steering Assist May Failmedium
Jan 7, 2025Tesla Model 3 and Model Y May Lose Backup Camerahigh

All 35 Model 3 recalls

Official notice

Component: FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT
Summary: Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Safety risk: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
Remedy: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.