Hyundai Santa Fe backup camera view can be blocked

NHTSA campaign 24V246000 · Reported 2024-04-02 · Hyundai Motor America

medium How serious is it? About this label

A blocked camera view makes it harder to see behind you and increases the risk of backing into someone or something, but the notice doesn't tell owners to stop driving.

What's wrong, in plain English

On certain 2024 Santa Fe vehicles, a message about trailer parking assist can pop up over the backup camera picture and block part of your view of what's behind you. Because the camera image gets covered, the vehicle doesn't meet the federal rear-visibility rule. Hyundai is fixing this with a software update sent to the vehicle over the air, so most owners won't need to visit a dealer at all. There's no charge either way.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Santa Fe is covered. 2. Accept the free over-the-air software update when your vehicle offers it. 3. If you have questions or don't receive the update, call Hyundai customer service at 1-855-371-9460 (recall 258).

Affected vehicles (1)

2024 Hyundai Santa FE

Who to contact

Hyundai — official Hyundai recall lookup

Customer service: 1-855-371-9460

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why won't your Hyundai's backup camera show an image? · all 3 Hyundai recalls in this area

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Hyundai Motor America (Hyundai) is recalling certain 2024 Santa Fe vehicles. The rearview camera image may be obstructed by a trailer parking assist message. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: An obstructed rearview camera image reduces rearward visibility and increases the risk of a crash or injury.
Remedy: Hyundai will release an over-the-air (OTA) software update. Owner notification letters were mailed beginning May 31, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 258. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.