Home › Ford › Escape › 24V330000
Ford Escape, Maverick may shift to neutral unexpectedly
high How serious is it? About this label
A loss of drive power increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V330000 |
|---|---|
| Reported to NHTSA | May 10, 2024 |
| Manufacturer | Ford Motor Company |
| Part affected | Power Train:automatic Transmission:control Module (tcm/pcm/tecm) |
| Vehicles covered | 8 model/year combinations, model years 2020–2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
This recall covers certain Ford Maverick, Ford Escape, and Lincoln Corsair vehicles. A software problem in the system that manages the hybrid powertrain may cause the vehicle to shift into neutral unexpectedly, resulting in a loss of drive power.
What you should do
2. Contact Ford customer service at 1-866-436-7332 to schedule the software update.
3. The update is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V330000. More in how recalls work.
Affected vehicles (8)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Powertrain Recalls Involving Fluid Leaks and Wheel Detachment · all 56 Ford recalls in this area
- Lincoln transmission and axle recalls involving rollaway and lost power · all 12 Lincoln recalls in this area
Other Ford Escape recalls
- Mar 3, 2026Ford, Lincoln Wiper Motor May Fail To Workmedium
- Mar 3, 2026Ford and Lincoln Rearview Camera Image May Invertmedium
- Jan 15, 2026Ford Escape and Focus Block Heater Fire Riskcritical
- Dec 1, 2025Ford Escape liftgate hinge covers may come offlow
- Oct 10, 2025Ford Escape Rear Brake Pads Made Incorrectlyhigh
- Oct 10, 2025Ford and Lincoln Block Heater Fire Riskcritical
Official notice
- Component
- POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Summary
- Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
- Safety risk
- A loss of drive power increases the risk of a crash.
- Remedy
- Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.