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Ford Maverick, Escape and Lincoln Corsair may lose power

NHTSA campaign 24V330000 · Reported 2024-05-10 · Ford Motor Company

high How serious is it? About this label

Losing drive power in moving traffic raises the risk of a crash, so while the notice does not tell you to stop driving, book the update right away.

What's wrong, in plain English

The software in the hybrid system on these vehicles can slip the transmission into neutral on its own. When that happens the engine keeps running but no power reaches the wheels, so the vehicle coasts and slows down even though you are pressing the gas. That can leave you stranded in traffic with little warning. The fix is a software update that a dealer loads onto the vehicle at no charge; it does not require new parts.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is covered by campaign 24V330000.
2. Call your Ford or Lincoln dealer to schedule the software update, or reach Ford customer service at 1-866-436-7332 (recall 24S33).
3. Get the update installed — it is free and usually a same-day visit.

Affected vehicles (8)

2020 Ford Escape
2021 Ford Escape
2021 Lincoln Corsair
2022 Ford Escape
2022 Ford Maverick
2022 Lincoln Corsair
2023 Ford Maverick
2024 Ford Maverick

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford transmission, driveshaft and wheel recalls: which ones are urgent? · all 55 Ford recalls in this area
Lincoln transmission and axle recalls: rollaways and lost drive power · all 12 Lincoln recalls in this area

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Summary: Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Safety risk: A loss of drive power increases the risk of a crash.
Remedy: Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.