Volkswagen ID.4 Software Bug Affects Displays

NHTSA campaign 24V344000 · Reported May 15, 2024 · Volkswagen Group of America, Inc.

high How serious is it? About this label

Losing the speedometer or rearview camera image while driving increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V344000
Reported to NHTSA	May 15, 2024
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Back Over Prevention:software
Vehicles covered	3 model/year combinations, model years 2021–2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

A software issue in some Volkswagen ID.4 vehicles can cause the center screen and instrument panel display to fail to turn on, or to reset unexpectedly. This can cause the speedometer or rearview camera image to disappear, which increases the risk of a crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm it's included.
2. Contact a VW dealer (1-800-893-5298) to schedule the software update.
3. The update will be done free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V344000. More in how recalls work.

Affected vehicles (3)

2021 Volkswagen ID.4
2022 Volkswagen ID.4
2023 Volkswagen ID.4

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen Rearview Camera Recalls Cover Blank, Delayed, and Distorted Images · all 12 Volkswagen recalls in this area

Other Volkswagen ID.4 recalls

Sep 30, 2026Volkswagen ID.4 High-Voltage Battery Fire Riskcritical
Jan 21, 2026Volkswagen ID.4 high-voltage battery may catch firecritical
Jan 21, 2026Volkswagen ID.4 high-voltage battery may overheatcritical
Dec 4, 2025Volkswagen Atlas May Have Incorrect Wheel Bolts Installedcritical
Dec 3, 2025Volkswagen ID.4 Battery Modules Can Catch Firecritical
Jun 30, 2025VW Atlas, Atlas Cross Sport, ID.4 Loose Boltshigh

All 26 ID.4 recalls

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."
Safety risk: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.