Volkswagen ID.4 dashboard screens may go blank or restart

NHTSA campaign 24V344000 · Reported 2024-05-15 · Volkswagen Group of America, Inc.

high How serious is it? About this label

Serious, because losing your speed reading or camera view while driving raises the chance of a crash, though the notice does not tell owners to stop driving.

What's wrong, in plain English

A software problem can make the screens fail. The center touchscreen and the screen in front of the driver may not turn on at all, or may go black and restart on their own while you are driving. When that happens you can lose the speedometer, so you cannot see how fast you are going, and you can lose the backup camera picture. A dealer will install corrected software, which fixes both screens at no cost.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your ID.4 is affected. 2. Call your VW dealer, or VW customer service at 1-800-893-5298, and reference recall 919A. 3. Have the free software update performed.

Affected vehicles (3)

2021 Volkswagen ID.4
2022 Volkswagen ID.4
2023 Volkswagen ID.4

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does the Volkswagen backup camera screen go blank in reverse? · all 12 Volkswagen recalls in this area

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."
Safety risk: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.
Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.