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Toyota Grand Highlander and Lexus TX curtain airbags deploy wrong

NHTSA campaign 24V461000 · Reported 2024-06-20 · Toyota Motor Engineering & Manufacturing

medium How serious is it? About this label

The airbag still works but may not shield occupants properly in a crash, raising the risk of injury; you can keep driving, and there is no instruction to park the vehicle.

What's wrong, in plain English

The side curtain airbags drop down from above the side windows in a crash and are meant to keep people from being thrown out of the vehicle. On these vehicles the airbag may not unroll the way it should, and if a window is open it can partly deploy outside the vehicle instead of covering the window opening. When that happens it does not protect the people sitting beside it as well as it is supposed to.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered.
2. Book the repair with a Toyota or Lexus dealer, or call 1-800-331-4331 (Toyota recalls 24TB09/24TA09, Lexus 24LB05/24LA05).
3. The dealer replaces the driver and passenger curtain airbag assemblies at no cost; letters were mailed November 4, 2024.

Affected vehicles (3)

Who to contact

Lexus — official Lexus recall lookup

Customer service: 1-800-255-3987

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS:SIDE/WINDOW:CURTAIN
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Toyota Grand Highlander, Grand Highlander Hybrid, Lexus TX350, TX500 Hybrid, and TX550 Hybrid+ vehicles. The driver and passenger side curtain air bags may not unroll as intended and could partially deploy outside of an open window. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Safety risk
An improper deployment of the side curtain air bag can reduce occupant protection during a crash, increasing the risk of injury.
Remedy
Dealers will replace the driver and passenger curtain shield air bag assemblies, free of charge. Owner letters were mailed November 4, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB09/24TA09 and Lexus' numbers are 24LB05/24LA05.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.