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5 recalls covering model years 2024, 2025. To check whether your vehicle is affected, look up your 17-character VIN at nhtsa.gov/recalls — a recall may apply only to some vehicles of a given year.
On many recent Toyota and Lexus models, the sticker that tells you how much added weight the vehicle can carry shows incorrect numbers. That label is what owners use to judge how many passengers plus how much luggage, gear or cargo is safe to load. Because the figures are wrong, you could load the vehicle heavier than it is built to handle without realizing it. The dealer replaces the label free.
These vehicles have a Panoramic View Monitor system that shows what is behind and around you. A software error can make the backup camera image freeze or go completely blank when you shift into reverse. That means you may not see a child, a pet or an object behind the vehicle. Federal rules require a working rear view. A dealer will update the parking assist software at no cost; it is a software fix, not a part replacement.
When these Toyota and Lexus vehicles start up, a software error can leave the instrument panel, the display behind the steering wheel, missing important information. Your speed may not appear, and the warning lights for the brake system and for low tire pressure may not light up. That means you would not know how fast you are going, or that the brakes or tires need attention. Most vehicles get a free software update sent to the car wirelessly.
These Toyotas were sold with accessories added through Gulf States Toyota. When accessories are added, a sticker is supposed to be placed on the vehicle showing how much less weight it can now carry in people and cargo. On these vehicles that sticker shows the wrong numbers. If you go by it, you could load the vehicle heavier than it is rated for. Gulf States Toyota is mailing corrected labels to owners at no charge; nothing on the vehicle needs repair.
The side curtain airbags drop down from above the side windows in a crash and are meant to keep people from being thrown out of the vehicle. On these vehicles the airbag may not unroll the way it should, and if a window is open it can partly deploy outside the vehicle instead of covering the window opening. When that happens it does not protect the people sitting beside it as well as it is supposed to.
Complaints owners have filed with NHTSA about the Toyota Grand Highlander. These are unverified reports; better-selling years collect more.
| Model year | Complaints | Crashes | Fires | Injuries |
|---|---|---|---|---|
| 2024 | 231 | 7 | 1 | 3 |
| 2025 | 70 | 0 | 0 | 0 |
Recalls and complaint record for one model year at a time: