VW ID.4 Passenger Air Bag May Not Deploy

NHTSA campaign 24V643000 · Reported Aug 28, 2024 · Volkswagen Group of America, Inc.

high How serious is it? About this label

A passenger air bag that fails to deploy as intended increases the risk of injury during a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	24V643000
Reported to NHTSA	Aug 28, 2024
Manufacturer	Volkswagen Group of America, Inc.
Part affected	AIR Bags:frontal:passenger Side:inflator Module
Vehicles covered	2 model/year combinations, model years 2023–2024
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Volkswagen is recalling certain ID4 vehicles because the fasteners holding the passenger frontal air bag inflator in place may be loose. If the inflator is not properly secured, the air bag may not deploy as intended in a crash. When an air bag does not deploy properly, it increases the risk of injury to the front seat passenger during a collision.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact a Volkswagen dealer, or call VW customer service at 1-800-893-5298 (recall number 69E8).
3. The inspection and any needed air bag replacement are free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V643000. More in how recalls work.

Affected vehicles (2)

2023 Volkswagen ID.4
2024 Volkswagen ID.4

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen Air Bag Recalls: Deployment Failures and Inflator Risks · all 16 Volkswagen recalls in this area

Other Volkswagen ID.4 recalls

Sep 30, 2026Volkswagen ID.4 High-Voltage Battery Fire Riskcritical
Jan 21, 2026Volkswagen ID.4 high-voltage battery may catch firecritical
Jan 21, 2026Volkswagen ID.4 high-voltage battery may overheatcritical
Dec 4, 2025Volkswagen Atlas May Have Incorrect Wheel Bolts Installedcritical
Dec 3, 2025Volkswagen ID.4 Battery Modules Can Catch Firecritical
Jun 30, 2025VW Atlas, Atlas Cross Sport, ID.4 Loose Boltshigh

All 26 ID.4 recalls

Official notice

Component: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary: Volkswagen Group of America, Inc. (VW) is recalling certain 2023-2024 ID4 vehicles. The fasteners securing the passenger frontal air bag inflator may be loose.
Safety risk: An improperly secured air bag inflator may not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the air bag as necessary, free of charge. Owner notification letters were mailed October 10, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagens number for this recall is 69E8.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.