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Volkswagen ID.4 passenger airbag inflator may be loose

NHTSA campaign 24V643000 · Reported 2024-08-28 · Volkswagen Group of America, Inc.

high How serious is it? About this label

Serious but not an emergency: the vehicle drives normally and there is no park-it warning, but a front-seat passenger could be hurt in a crash if the airbag does not work as designed, so get it inspected promptly.

What's wrong, in plain English

The screws that hold the passenger-side front airbag inflator in place may be loose. The inflator is the part that fills the airbag with gas so it puffs up in a crash. If it is not held down properly, the passenger airbag may not open the way it should, or may not protect the person sitting there. Volkswagen is replacing the airbag if an inspection shows a problem.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your ID.4 is included in recall 24V643000 (Volkswagen code 69E8).
2. Call your Volkswagen dealer, or Volkswagen customer service at 1-800-893-5298, and schedule the inspection — owner letters were mailed October 10, 2024.
3. Have the dealer inspect and, if needed, replace the passenger airbag; the repair is free.

Affected vehicles (2)

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary
Volkswagen Group of America, Inc. (VW) is recalling certain 2023-2024 ID4 vehicles. The fasteners securing the passenger frontal air bag inflator may be loose.
Safety risk
An improperly secured air bag inflator may not deploy as intended, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and replace the air bag as necessary, free of charge. Owner notification letters were mailed October 10, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen’s number for this recall is 69E8.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.