Car Recall Tracker

Home › Cadillac › Optiq › 26V114000

GM and Cadillac vehicles missing electronic owner's manual download

NHTSA campaign 26V114000 · Reported 2026-02-26 · General Motors, LLC

low How serious is it? About this label

Without an owner's manual to consult, owners may not know how to safely use and operate the vehicle, increasing the risk of injury in a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The radio in these vehicles was not set to the right status at the factory, so it never downloaded the electronic owner's manual that is meant to live on the dashboard screen. Nothing mechanical is wrong with the vehicle. The concern is that without the manual, owners may not find instructions for using the vehicle safely — including airbag and seating information — and could be hurt in a crash as a result. A dealer resets the radio so the manual downloads automatically.

What you should do

1. Type your VIN into nhtsa.gov/recalls to confirm campaign 26V114000 applies to your vehicle.
2. Ask your dealer to reset the radio, or call GM at 1-866-467-9700, Chevrolet at 1-800-222-1020, or Cadillac at 1-800-333-4223 (recall N252540430).
3. Have the free reset done at your next service visit and confirm the manual appears on the screen.

Affected vehicles (8)

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Summary
General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cadillac OPTIQ, Chevrolet Colorado, Equinox EV, GMC Canyon, 2026 Buick Enclave, Envision, Cadillac CT5, Escalade, Escalade ESV, Escalade IQ, Escalade IQL, LYRIQ, VISTIQ, Chevrolet Blazer EV, Corvette Convertible, Corvette Coupe, Corvette Convertible E-Ray, Equinox, Silverado 1500, 2500, 3500, Silverado EV, Suburban 1500, Tahoe, Traverse, GMC Acadia, Hummer EV Pickup, Hummer EV SUV, Sierra 1500, 2500, 3500, Sierra EV, Terrain, Yukon, and Yukon XL vehicles. The radio may not have been set to the correct status to download the electronic owner's manual during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Protection.”
Safety risk
Without an owner's manual to consult, owners may not know how to safely use and operate the vehicle, increasing the risk of injury in a crash.
Remedy
Dealers will reset the vehicle radio, which will facilitate automatic download of the electronic owner’s manual, free of charge. Owner notification letters were mailed April 16, 2026. Owners may contact GM customer service at 1-866-467-9700, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N252540430. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 26, 2026.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.