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GM vehicles may be missing the electronic owner's manual
low How serious is it? About this label
Without an owner's manual to consult, owners may not know how to safely use and operate the vehicle, which increases the risk of injury in a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 26V114000 |
|---|---|
| Reported to NHTSA | Feb 26, 2026 |
| Manufacturer | General Motors, LLC |
| Part affected | Equipment:other:owners/service/other Manual |
| Vehicles covered | 19 model/year combinations, model years 2025–2027 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
General Motors is recalling a wide range of Cadillac, Chevrolet, GMC and Buick vehicles, including the Escalade IQ and IQL, OPTIQ, Colorado, Equinox EV, Silverado 3500, Canyon and Sierra 3500. During production, the radio may not have been set to the correct status to download the electronic owner's manual, so the manual is not there for the owner to use. Because of this, these vehicles do not meet the federal safety standard covering occupant protection.
What you should do
2. Contact a dealer to have the radio reset so the electronic owner's manual downloads, or call GM customer service at 1-866-467-9700, Chevrolet at 1-800-222-1020, or Cadillac at 1-800-333-4223.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 26V114000. More in how recalls work.
Affected vehicles (19)
Show all 19 vehicles
Who to contact
Buick — official Buick recall lookup
Customer service: 1-800-521-7300
Cadillac — official Cadillac recall lookup
Customer service: 1-800-458-8006
Chevrolet — official Chevrolet recall lookup
Customer service: 1-800-222-1020
GMC — official GMC recall lookup
Customer service: 1-800-462-8782
The bigger picture
- Buick Equipment Recalls Address Emergency Jacks and Missing Owner Information · all 3 Buick recalls in this area
- Cadillac Equipment Recalls Involve Blank Displays, Labels and Owner Manuals · all 4 Cadillac recalls in this area
- Chevrolet Equipment Recalls Cover Heater Cords, Jacks, and Missing Manuals · all 6 Chevrolet recalls in this area
- GMC Equipment Recalls Address Block Heater Fires and Missing Information · all 4 GMC recalls in this area
Other GMC Sierra 1500 recalls
- May 21, 2026Chevrolet Silverado, GMC Sierra Roof Air Bag Inflator Riskhigh
- May 7, 2026Chevrolet Tahoe, GMC Yukon Wheels Can Lock Upcritical
- Mar 19, 2026Chevy Silverado and GMC Sierra Roof Air Bag Defecthigh
- Feb 12, 2026Chevrolet Silverado, GMC Sierra Transmission Wheel Lockup Riskhigh
- Dec 17, 2025Wheelchair Restraints in Various Vehicles May Not Lockhigh
- Jun 26, 2025Silverado, Sierra Roof Airbag Inflator May Rupturehigh
Official notice
- Component
- EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Summary
- General Motors has decided that certain 2027 Chevrolet Bolt EV, 2025-2026 Cadillac OPTIQ, Chevrolet Colorado, Equinox EV, GMC Canyon, 2026 Buick Enclave, Envision, Cadillac CT5, Escalade, Escalade ESV, Escalade IQ, Escalade IQL, LYRIQ, VISTIQ, Chevrolet Blazer EV, Corvette Convertible, Corvette Coupe, Corvette Convertible E-Ray, Equinox, Silverado 1500, 2500, 3500, Silverado EV, Suburban 1500, Tahoe, Traverse, GMC Acadia, Hummer EV Pickup, Hummer EV SUV, Sierra 1500, 2500, 3500, Sierra EV, Terrain, Yukon, and Yukon XL vehicles. The radio may not have been set to the correct status to download the electronic owner's manual during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Protection.”
- Safety risk
- Without an owner's manual to consult, owners may not know how to safely use and operate the vehicle, increasing the risk of injury in a crash.
- Remedy
- Dealers will reset the vehicle radio, which will facilitate automatic download of the electronic owner’s manual, free of charge. Owner notification letters were mailed April 16, 2026. Owners may contact GM customer service at 1-866-467-9700, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N252540430. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 26, 2026.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.