Home › Chrysler › Pacifica › 25V876000
Wheelchair Restraints in Various Vehicles May Not Lock
high How serious is it? About this label
An unsecured wheelchair can move during transit, increasing the risk of injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V876000 |
|---|---|
| Reported to NHTSA | Dec 17, 2025 |
| Manufacturer | Rollx Vans |
| Part affected | Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor: |
| Vehicles covered | 26 model/year combinations, model years 2018–2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Certain vehicles equipped with QRT-Deluxe or QRT-Max wheelchair restraints may have retractors that fail to lock. If the retractor does not lock, a wheelchair inside the vehicle may not be properly secured.
What you should do
2. Contact Rollx customer service at 1-800-956-6668.
3. The retractors will be inspected and replaced as necessary, free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V876000. More in how recalls work.
Affected vehicles (26)
Show all 26 vehicles
Who to contact
Chrysler — official Chrysler recall lookup
Customer service: 1-800-853-1403
Dodge — official Dodge recall lookup
Customer service: 1-800-853-1403
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
GMC — official GMC recall lookup
Customer service: 1-800-462-8782
RAM — official RAM recall lookup
Customer service: 1-800-853-1403
Toyota — official Toyota recall lookup
Customer service: 1-800-331-4331
The bigger picture
- Chrysler Wheelchair Restraint Recalls Address Retractors That May Not Lock · all 3 Chrysler recalls in this area
Other Chrysler Pacifica recalls
- Sep 1, 2026Chrysler Pacifica Sensor Crack May Disable Stability Controlhigh
- Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
- Jun 4, 2026Chrysler Pacifica Hybrid: Battery Pack Fire Riskcritical
- Jun 2, 2026Chrysler Pacifica, Voyager Seat Wiring May Disable Airbagshigh
- May 21, 2026Chrysler Pacifica rearview camera image may not displaymedium
- May 11, 2026Chrysler Pacifica Wheelchair Vans Recalled for Loose Restraintsmedium
Official notice
- Component
- EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- Summary
- Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
- Safety risk
- An unsecured wheelchair can move during transit, increasing the risk of injury.
- Remedy
- Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.