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Rollx Wheelchair Vans: Restraints May Not Lock Wheelchair

NHTSA campaign 25V876000 · Reported 2025-12-17 · Rollx Vans

high How serious is it? About this label

This is serious for anyone riding in a wheelchair because the chair may not stay put, and while the notice does not tell you to park the van, you should treat the wheelchair position as unsafe until the restraints are checked.

What's wrong, in plain English

These are vans converted by Rollx for wheelchair use. The straps that hold a wheelchair use retractors, which work like a seat belt: they pull in slack and then lock so the chair cannot roll. On these vans, the QRT-Deluxe and QRT-Max retractors may fail to lock. If they do not lock, the wheelchair and the person in it can shift or slide while the van is moving, which raises the risk of injury. Rollx and the restraint maker will check the retractors and replace them if needed.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your van is included.
2. Call Rollx Vans customer service at 1-800-956-6668 to schedule the inspection.
3. Have the retractors inspected and replaced as necessary — the work is free.

Affected vehicles (26)

Show all 26 vehicles

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Dodge — official Dodge recall lookup

Customer service: 1-800-853-1403

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Summary
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Safety risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.