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Ford Escape passenger airbag cover may break into fragments

NHTSA campaign 24V850000 · Reported 2024-11-08 · Ford Motor Company

high How serious is it? About this label

The airbag that is supposed to protect your front passenger may injure them instead; the notice does not tell owners to stop driving, but this one is worth scheduling quickly.

What's wrong, in plain English

The plastic cover on the dashboard in front of the passenger seat may have been made wrong. That cover sits over the passenger airbag and is supposed to split open cleanly so the bag can inflate. Because it was built incorrectly, the cover can break apart and throw pieces into the cabin, or the airbag may not open the way it should. Either way, a passenger could be hurt in a crash.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Escape is included. 2. Contact your Ford dealer or Ford customer service at 1-866-436-7332 (recall 24C38). 3. The dealer replaces the passenger side instrument panel cover free of charge.

Affected vehicles (1)

2024 Ford Escape

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Ford hybrid batteries and power cables keep getting recalled? · all 39 Ford recalls in this area

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Ford Motor Company (Ford) is recalling certain 2024-2025 Escape vehicles. The passenger side instrument panel cover may have been manufactured incorrectly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Safety risk: During air bag deployment, the air bag cover may break and project fragments into the vehicle, or the air bag may deploy improperly, increasing the risk of occupant injury.
Remedy: Dealers will replace the passenger side instrument panel cover, free of charge. Owner notification letters were mailed on February 18, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C38.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.