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Volkswagen ID.4 backup camera screen may go blank

NHTSA campaign 24V875000 · Reported 2024-11-20 · Volkswagen Group of America, Inc.

What's wrong, in plain English

When you shift into reverse, or turn on the parking camera yourself, the screen may stay blank instead of showing the view behind the vehicle. That means you may not see a child, a pet, or an object behind you, and backing into something becomes more likely. A working backup camera is required by federal safety rules, so these vehicles do not meet them. Dealers will replace the camera control box at no charge.

What you should do

Affected vehicles (1)

• 2023 Volkswagen ID.4

Who to contact

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

• Why does the Volkswagen backup camera screen go blank in reverse? · all 12 Volkswagen recalls in this area

Official notice

Component

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Summary

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 ID.4 vehicles. The rearview camera image may not display when the vehicle is placed in reverse or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Safety risk

A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy

Dealers will replace the peripheral camera control module, free of charge. Owner notification letters were mailed December 26, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91B3.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.