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Ford Expedition and Lincoln Navigator seat belts can lock up

NHTSA campaign 25V197000 · Reported 2025-05-23 · Ford Motor Company

medium How serious is it? About this label

Moderate — a belt that will not extend or retract can fail to restrain you in a crash, increasing the risk of injury; the notice does not tell owners to stop driving.

What's wrong, in plain English

The seat belt for the driver, the front passenger, or both can lock up on its own. When that happens the belt will not pull out or pull back in, so you may not be able to buckle up properly or sit comfortably. A belt stuck like that cannot hold a person the way it is supposed to in a crash. Dealers will replace the seat belt retractor free of charge. Some vehicles already checked under an earlier recall still need this new repair.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is covered (Ford's recall number is 25S31).
2. Book an appointment with a Ford or Lincoln dealer, or call 1-866-436-7332 — go even if your vehicle was inspected under the earlier recall 24V-099 and no parts were replaced.
3. Replacement seat belt retractors are installed free of charge.

Affected vehicles (6)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
SEAT BELTS:PRETENSIONER
Summary
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Safety risk
Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.
Remedy
Dealers will replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S31. Some vehicles in this recall that were previously inspected under recall 24V-099 and did not have parts replaced will need to have this new recall remedy completed.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.