Ford Expedition and Lincoln Navigator automatic braking not working

NHTSA campaign 25V346000 · Reported 2025-05-23 · Ford Motor Company

medium How serious is it? About this label

The vehicle drives normally and the notice does not say to park it, but a safety system you may be counting on is switched off, which raises your crash risk until it is fixed.

What's wrong, in plain English

These vehicles came in for an earlier recall, but that repair was done incorrectly. Because of a software mistake, the crash-avoidance features are not working: your vehicle will not warn you about a vehicle stopped ahead, and it will not brake on its own to help avoid or soften a collision. Your regular brakes and the rest of the vehicle still work normally, but that automatic safety net is missing. The dealer will reload the correct software.

What you should do

Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
Contact your Ford or Lincoln dealer, or Ford customer service at 1-866-436-7332 (recall 25S56).
Have the software updated — the repair is free.

Affected vehicles (2)

2020 Ford Expedition
2020 Lincoln Navigator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Ford hybrid batteries and power cables keep getting recalled? · all 39 Ford recalls in this area
Lincoln electrical recalls: hybrid battery fires, blank screens, trailer brakes · all 17 Lincoln recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Safety risk: Inoperative pre-collision assist features that fail to perform as expected can increase the risk of a crash or injury.
Remedy: Dealers will update the body control module software, free of charge. Owner notification letters were mailed June 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S56.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.