Ford Expedition, Lincoln Navigator Collision Assist Not Working

NHTSA campaign 25V346000 · Reported May 23, 2025 · Ford Motor Company

medium How serious is it? About this label

Pre-Collision Assist features that don't work as expected increase the risk of a crash or injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	25V346000
Reported to NHTSA	May 23, 2025
Manufacturer	Ford Motor Company
Part affected	Electrical System:body Control Module:software
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some 2020 Expedition and Navigator vehicles that were repaired under an earlier recall still have a problem. Because of a software error, the Pre-Collision Assist features, including forward collision warning and automatic emergency braking, are not working on these vehicles.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected. 2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332. 3. The software update is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V346000. More in how recalls work.

Affected vehicles (2)

2020 Ford Expedition
2020 Lincoln Navigator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Electrical Recalls Involving Battery Failures and Fire Risks · all 41 Ford recalls in this area
Lincoln Electrical Recalls Cover Hybrid Batteries, Trailer Brakes, and Displays · all 17 Lincoln recalls in this area

Other Ford Expedition recalls

Sep 22, 2026Ford Expedition and Super Duty Trucks: Headlight Failuremedium
Jun 24, 2026Ford, Lincoln SUVs: Transmission Park System May Failhigh
Jun 9, 2026Ford Expedition: Center Console May Have Sharp Edgesmedium
May 27, 2026Ford Expedition, Lincoln Navigator Seat Belt May Lockhigh
Mar 31, 2026Ford, Lincoln Windshield Wiper Arms May Breakmedium
Feb 20, 2026Ford and Lincoln Trailer Brake and Light Failurehigh

All 46 Expedition recalls

Official notice

Component: ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Safety risk: Inoperative pre-collision assist features that fail to perform as expected can increase the risk of a crash or injury.
Remedy: Dealers will update the body control module software, free of charge. Owner notification letters were mailed June 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S56.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.