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Ford and Lincoln vehicles: backup camera image may fail

NHTSA campaign 25V572000 · Reported 2025-09-04 · Ford Motor Company

medium How serious is it? About this label

It increases the chance of backing into someone or something, and while the notice does not tell owners to stop driving, you should rely on your mirrors and a look over your shoulder until it is fixed.

What's wrong, in plain English

When you put the vehicle in reverse, the backup camera may show a picture that is upside down, distorted, or completely blank. That leaves you with less of a view behind you, so it is easier to miss a person or an object while backing up. Dealers will inspect the camera and replace it if needed at no cost. Ford is mailing owner letters in phases, starting January 2026 with more going out in June 2026.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is on the list.
2. Contact a Ford or Lincoln dealer and ask for recall 25S89 to have the camera inspected and replaced if needed.
3. The work is free; call Ford customer service at 1-866-436-7332 if you have not received a letter.

Affected vehicles (13)

2018 Ford Edge
2018 Ford Mustang
2018 Ford Transit
2018 Ford Transit Connect
2018 Lincoln MKC
2019 Ford Econoline
2019 Ford F-250 SD
2019 Ford F-350 SD
2019 Ford F-450 SD
2019 Ford F-550 SD
2019 Ford Mustang
2019 Ford Ranger

Show all 13 vehicles

2019 Lincoln MKC

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area
Why does my Lincoln backup camera screen go blank? · all 19 Lincoln recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
Safety risk: A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 13, 2026. Ford owners will receive letters in phases, beginning January 2026 and June 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S89. This recall expands previous NHTSA recall number 25V270. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 8, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.