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Toyota bZ4X and Subaru Solterra Defroster May Fail
high How serious is it? About this label
An inoperative defroster and defogger can decrease the driver's visibility while driving, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V577000 |
|---|---|
| Reported to NHTSA | Sep 4, 2025 |
| Manufacturer | Toyota Motor Engineering & Manufacturing |
| Part affected | Visibility:defroster/defogger/hvac System |
| Vehicles covered | 6 model/year combinations, model years 2023–2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On some bZ4X and Solterra electric vehicles, certain HVAC system faults, such as the electric compressor failing, can cause the windshield defroster and defogger system to stop working. This can happen under certain driving conditions.
What you should do
2. Contact your dealer, or Toyota customer service at 1-800-331-4331.
3. The software update and any needed compressor replacement are free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V577000. More in how recalls work.
Affected vehicles (6)
Who to contact
Subaru — official Subaru recall lookup
Customer service: 1-844-373-6614
Toyota — official Toyota recall lookup
Customer service: 1-800-331-4331
The bigger picture
- Subaru Visibility Recalls Involving Glass, Defrosters, and Backup Cameras · all 5 Subaru recalls in this area
Other Toyota BZ4X recalls
- Oct 30, 2025Toyota, Lexus and Subaru rearview camera may freezemedium
- Jul 23, 2024Toyota accessory weight label may show wrong numberslow
- Jun 23, 2022Subaru Solterra, Toyota BZ4X Wheel Bolts Loosencritical
Official notice
- Component
- VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- Summary
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2025 bZ4X, Lexus RZ, and Subaru Solterra vehicles. During certain HVAC system faults, such as electrical compressor failure, the defroster and defogger system may become inoperative.
- Safety risk
- An inoperative defroster and defogger system can decrease the driver's visibility under certain driving conditions, increasing the risk of a crash.
- Remedy
- Dealers will update the HVAC control ECU software, free of charge. Dealers will also inspect the electrical compressor, and replace it, if necessary, free of charge. Owner notification letters were mailed October 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB07 and 25TA07. Lexus' numbers for this recall are 25LB04 and 25LA04. Subaru's number for this recall is WRD-25.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.