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Toyota bZ4X and Subaru Solterra defroster can stop working

NHTSA campaign 25V577000 · Reported 2025-09-04 · Toyota Motor Engineering & Manufacturing

medium How serious is it? About this label

A windshield you cannot clear increases the risk of a crash in certain conditions, but the notice does not tell owners to stop driving — take extra care in cold or humid weather until it is fixed.

What's wrong, in plain English

If the heating and cooling system in these electric SUVs develops a fault — for example, if the electric compressor fails — the defroster and defogger can stop working. That means you may not be able to clear fog or ice from the windshield, so your view of the road can get much worse in cold or damp weather. Dealers will reprogram the software that runs the climate system and will check the electric compressor, replacing it free if it is bad.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is affected. 2. Contact your Toyota or Subaru dealer — Toyota customer service is 1-800-331-4331 — and mention recall 25TB07/25TA07 (Subaru WRD-25). 3. Have the climate control software updated and the compressor inspected at no charge.

Affected vehicles (6)

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2025 bZ4X, Lexus RZ, and Subaru Solterra vehicles. During certain HVAC system faults, such as electrical compressor failure, the defroster and defogger system may become inoperative.
Safety risk
An inoperative defroster and defogger system can decrease the driver's visibility under certain driving conditions, increasing the risk of a crash.
Remedy
Dealers will update the HVAC control ECU software, free of charge. Dealers will also inspect the electrical compressor, and replace it, if necessary, free of charge. Owner notification letters were mailed October 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB07 and 25TA07. Lexus' numbers for this recall are 25LB04 and 25LA04. Subaru's number for this recall is WRD-25.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.