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Subaru Solterra, Toyota BZ4X Wheel Bolts Loosen

NHTSA campaign 22V444000 · Reported Jun 23, 2022 · Toyota Motor Engineering & Manufacturing

critical How serious is it? About this label

This is serious: a wheel coming off while driving can cause a loss of control, increasing the risk of a crash. Owners are told not to drive the vehicle until it has been repaired.

⚠ NHTSA advises not driving this vehicle until it is repaired. See all such recalls.

Key facts

NHTSA campaign number22V444000
Reported to NHTSAJun 23, 2022
ManufacturerToyota Motor Engineering & Manufacturing
Part affectedWheels:hub
Vehicles covered2 model/year combinations, model years 2023
Do-not-drive advisoryYes
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

The bolts that attach the wheel hubs to some Solterra and BZ4X vehicles may loosen over time, even after the vehicle has only been driven a short distance. If a hub bolt loosens enough, the wheel it holds in place can come off the vehicle while it is being driven. Toyota dealers will replace the hub bolts and the wheels on all affected vehicles, free of charge.

What you should do

1. Do not drive the vehicle until it has been repaired.
2. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included; a follow-up letter will be sent once the repair is ready.
3. Contact your Toyota or Subaru dealer, or call Toyota customer service at 1-800-331-4331, for the free repair.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V444000. More in how recalls work.

Affected vehicles (2)

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Toyota BZ4X recalls

Official notice

Component
WHEELS:HUB
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Subaru Solterra and Toyota BZ4X vehicles. The hub bolts on the wheels may loosen, causing a wheel to detach from the vehicle after low-mileage use.
Safety risk
A wheel detaching from a moving vehicle can result in a loss of vehicle control, increasing the risk of a crash.
Remedy
Owners are advised not to drive their vehicles until they are repaired. Dealers will replace the hub bolts and wheels, free of charge. Letters notifying owners of the safety risk were mailed June 27, 2022. A second letter will be sent once the remedy is available. Owners may contact Toyota's customer service at 1-800-331-4331.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.