Subaru Solterra and Toyota bZ4X wheels can fall off

NHTSA campaign 22V444000 · Reported 2022-06-23 · Toyota Motor Engineering & Manufacturing

critical How serious is it? About this label

Extremely serious — Toyota tells owners not to drive these vehicles at all until they are repaired, because a wheel coming off can cause a loss of control and a crash.

⚠ NHTSA advises not driving this vehicle until it is repaired. See all such recalls.

What's wrong, in plain English

The bolts that hold each wheel onto your Solterra or bZ4X can work loose, even after only a small amount of driving. If they loosen enough, a wheel can come completely off while you are on the road. Toyota says this can happen after low-mileage use, so a nearly new vehicle is not safe from it. Toyota mailed a warning letter to owners on June 27, 2022, and a second letter will follow once the fix is ready.

What you should do

1. Stop driving the vehicle and check your VIN at nhtsa.gov/recalls to confirm it is included.
2. Call your Subaru or Toyota dealer, or Toyota customer service at 1-800-331-4331, and ask how to get the vehicle in without driving it.
3. The dealer replaces the hub bolts and wheels free of charge — watch for the second letter saying the remedy is ready.

Affected vehicles (2)

2023 Subaru Solterra
2023 Toyota BZ4X

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why some Subaru wheel recalls tell owners to park immediately · all 3 Subaru recalls in this area
Why do Toyota wheels keep coming loose on new models? · all 3 Toyota recalls in this area

Official notice

Component: WHEELS:HUB
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Subaru Solterra and Toyota BZ4X vehicles. The hub bolts on the wheels may loosen, causing a wheel to detach from the vehicle after low-mileage use.
Safety risk: A wheel detaching from a moving vehicle can result in a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised not to drive their vehicles until they are repaired. Dealers will replace the hub bolts and wheels, free of charge. Letters notifying owners of the safety risk were mailed June 27, 2022. A second letter will be sent once the remedy is available. Owners may contact Toyota's customer service at 1-800-331-4331.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.