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Volvo EX90 power tailgate can suddenly drop down

NHTSA campaign 25V654000 · Reported 2025-09-30 · Volvo Car USA, LLC

high How serious is it? About this label

A tailgate that suddenly drops can hit a person, increasing the risk of injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

On certain 2025 EX90s, a nut inside the motors that raise and lower the power tailgate can come loose and fall off. If that happens, the tailgate can drop suddenly instead of staying up, and it could come down on someone standing behind the car. Volvo tells owners not to use the power tailgate feature until the repair is done. A dealer will replace both tailgate motors free. Owner letters were mailed November 24, 2025.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your EX90 is included. 2. Stop using the power tailgate function, and contact your Volvo dealer or Volvo customer service at 1-800-458-1552 (recall R10342). 3. Have both tailgate drive units replaced — the repair is free.

Affected vehicles (1)

2025 Volvo EX90

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Summary: Volvo Car USA, LLC (Volvo) is recalling certain 2025 EX90 vehicles. A spindle nut may detach from the Power Operated Tailgate (POT) drive units, causing the tailgate to suddenly drop.
Safety risk: A tailgate that suddenly drops can hit a person, increasing the risk of injury.
Remedy: Owners are advised not to use the POT function until the repair is completed. Dealers will replace both POT drive units. Owner letters were mailed November 24, 2025. Owners may contact Volvo's customer service at 1-800-458-1552. Volvo's number for this recall is R10342. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 7, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.