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Volvo EX90 Power Tailgate May Suddenly Drop
high How serious is it? About this label
A tailgate that drops unexpectedly can strike a person standing nearby, increasing the risk of injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V654000 |
|---|---|
| Reported to NHTSA | Sep 30, 2025 |
| Manufacturer | Volvo Car USA, LLC |
| Part affected | Structure:body:hatchback/liftgate:support Device/strut |
| Vehicles covered | 1 model/year combination, model years 2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On certain 2025 Volvo EX90 vehicles, a nut that holds part of the power tailgate mechanism in place — called a spindle nut — may come loose and detach from the tailgate's drive units. If this happens, the power tailgate could suddenly drop instead of staying open or closing normally. A tailgate that drops unexpectedly could hit someone standing near it, which increases the risk of injury.
What you should do
2. Until the repair is completed, don't use the power tailgate function.
3. Contact a Volvo dealer, or call Volvo customer service at 1-800-458-1552 (recall number R10342) — dealers will replace both tailgate drive units, free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V654000. More in how recalls work.
Affected vehicles (1)
Who to contact
Volvo — official Volvo recall lookup
Customer service: 1-800-458-1552
The bigger picture
- Volvo Structure Recalls Cover Falling Windows, Tailgates and Cab Bolts · all 3 Volvo recalls in this area
Other Volvo EX90 recalls
- Feb 7, 2025Volvo EX90 Headlight Shutters May Close While Drivingmedium
- Nov 19, 2024Volvo EX90 Second-Row Seat Bolts May Be Loosehigh
Official notice
- Component
- STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
- Summary
- Volvo Car USA, LLC (Volvo) is recalling certain 2025 EX90 vehicles. A spindle nut may detach from the Power Operated Tailgate (POT) drive units, causing the tailgate to suddenly drop.
- Safety risk
- A tailgate that suddenly drops can hit a person, increasing the risk of injury.
- Remedy
- Owners are advised not to use the POT function until the repair is completed. Dealers will replace both POT drive units. Owner letters were mailed November 24, 2025. Owners may contact Volvo's customer service at 1-800-458-1552. Volvo's number for this recall is R10342. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 7, 2025.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.