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Ford Super Duty rearview camera image may not appear

NHTSA campaign 25V686000 · Reported 2025-10-10 · Ford Motor Company

medium How serious is it? About this label

A rearview camera image that does not display properly can reduce the driver’s view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

On these F-250, F-350 and F-450 trucks, the 360-degree camera system may fail to show a proper rearview picture in certain lighting. If the image behind the truck does not come up correctly, you cannot see what is back there while backing up, which raises the risk of hitting something or someone. Dealers will update the camera software free of charge. The fix is being released in stages by model year; Ford mailed a first warning letter October 30, 2025.

What you should do

1. Check your VIN at nhtsa.gov/recalls — covered VINs have been listed since October 13, 2025.
2. Contact your Ford dealer, or Ford customer service at 1-866-436-7332, and ask about recall 25SA8 and whether the fix is available yet for your model year.
3. Get the free software update as soon as your phase of the repair opens.

Affected vehicles (6)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Ford Motor Company (Ford) is recalling certain 2020-2022 F-250 SD, F-350 SD, and F-450 SD vehicles. The 360-degree view camera system may not display a rearview image properly in certain lighting conditions.
Safety risk
A rearview camera image that does not display properly can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the image processing module software, free of charge.This will be a phased campaign, with the remedy becoming available in different phases based on model years. Interim letters notifying owners of the safety risk were mailed on October 30, 2025. Additional letters will be mailed once the remedy is available on each phase. Owner notification letters were mailed May 19, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 13, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.