Home › Ford › F-450 SD › 25V686000
Ford F-250, F-350 and F-450 rearview camera problem
medium How serious is it? About this label
A rearview image that does not display properly gives the driver less view behind the truck, which increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V686000 |
|---|---|
| Reported to NHTSA | Oct 10, 2025 |
| Manufacturer | Ford Motor Company |
| Part affected | Back Over Prevention:software |
| Vehicles covered | 6 model/year combinations, model years 2020–2022 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Ford is recalling certain F-250, F-350 and F-450 Super Duty trucks. The 360-degree view camera system may not display the rearview image properly in certain lighting conditions. Ford's fix is a software update for the module that processes the camera image. The repair is being released in phases by model year, so owners are being told about the safety problem first and will be contacted again once the update is available for their truck.
What you should do
2. Watch for the letter telling you the update is ready for your model year, then contact a Ford dealer to have the image processing module software updated. Ford customer service can be reached at 1-866-436-7332.
3. The software update is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V686000. More in how recalls work.
Affected vehicles (6)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
Other Ford F-450 SD recalls
- Oct 20, 2026Ford F-350 SD and F-450 SD Tailgate Cable May Failhigh
- Oct 6, 2026Ford Super Duty Trucks May Show Inaccurate Speedhigh
- Sep 22, 2026Ford Expedition and Super Duty Trucks: Headlight Failuremedium
- Mar 31, 2026Ford, Lincoln Windshield Wiper Arms May Breakmedium
- Mar 17, 2026Ford Super Duty Fuel Pump May Fail Againhigh
- Feb 20, 2026Ford and Lincoln Trailer Brake and Light Failurehigh
Official notice
- Component
- BACK OVER PREVENTION:SOFTWARE
- Summary
- Ford Motor Company (Ford) is recalling certain 2020-2022 F-250 SD, F-350 SD, and F-450 SD vehicles. The 360-degree view camera system may not display a rearview image properly in certain lighting conditions.
- Safety risk
- A rearview camera image that does not display properly can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the image processing module software, free of charge.This will be a phased campaign, with the remedy becoming available in different phases based on model years. Interim letters notifying owners of the safety risk were mailed on October 30, 2025. Additional letters will be mailed once the remedy is available on each phase. Owner notification letters were mailed May 19, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 13, 2025.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.