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Mercedes-Benz EQB Electric Battery Fire Risk

NHTSA campaign 25V894000 · Reported Dec 19, 2025 · Mercedes-Benz USA, LLC

critical How serious is it? About this label

A fire like this can happen while the vehicle is parked or being driven, raising the risk of injury. Owners are told to park their vehicle outside and away from structures until the repair is complete, and to charge the battery to no more than 80% capacity in the meantime.

⚠ Park outside, away from buildings — fire risk. See all such recalls.

Key facts

NHTSA campaign number25V894000
Reported to NHTSADec 19, 2025
ManufacturerMercedes-Benz USA, LLC
Part affectedElectrical System:propulsion System:traction Battery
Vehicles covered2 model/year combinations, model years 2022
Do-not-drive advisoryNo
Park-outside advisoryYes — fire risk
RepairFree at any franchised dealer

What's wrong, in plain English

The high-voltage battery in some EQB 300 4MATIC and EQB 350 4MATIC vehicles can fail on the inside. This internal failure can lead to a fire while the vehicle is parked or being driven. Some vehicles that were already repaired under an earlier recall will need to be repaired again. Mercedes-Benz dealers will update the software that manages the battery, free of charge.

What you should do

1. Until the repair is completed, park your vehicle outside and away from structures, and charge the battery to no more than 80%.
2. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included, especially if it was previously repaired for a related battery recall.
3. Contact your Mercedes-Benz dealer, or call MBUSA customer service at 1-800-367-6372, for the free software update.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V894000. More in how recalls work.

Affected vehicles (2)

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Mercedes-Benz EQB 300 4MATIC recalls

Official notice

Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Summary
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQB 250, 2022-2023 EQB 300 4MATIC, and EQB 350 4MATIC vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Safety risk
A vehicle fire while parked or driving can increase the risk of injury.
Remedy
Owners are advised to only charge their vehicles to a maximum of 80% battery capacity until the repair has been completed. Vehicles previously repaired under Recall 25V050 will need to be repaired again. Dealers will update the battery management system software, free of charge. Owner notification letters were mailed February 6, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025120005. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on December 23, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.