Ford Expedition, Lincoln Navigator rear windows may not auto-reverse

NHTSA campaign 18V058000 · Reported 2018-01-16 · Ford Motor Company

medium How serious is it? About this label

Moderate, and mainly a pinching-injury risk to kids in the back seat rather than a crash risk; the notice does not restrict driving, but avoid letting children operate the rear windows until it is fixed.

What's wrong, in plain English

The controls for the second row power windows can stop working for a moment. Normally, if a window is closing and hits something like a finger or a hand, it is supposed to stop and go back down on its own. When the control quits, the window may not reverse, so it can keep pressing on whatever is caught. Dealers will check the second row window control modules and replace them if the build date calls for it, free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included. 2. Contact a Ford or Lincoln dealer at 1-866-436-7332 and ask about recall 18C01. 3. Have the dealer inspect the second row window control modules and replace them if needed, free of charge.

Affected vehicles (2)

2018 Ford Expedition
2018 Lincoln Navigator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Ford windshields, glass panels and wipers keep getting recalled? · all 17 Ford recalls in this area
Why do Lincoln windows, wipers and windshields keep getting recalled? · all 13 Lincoln recalls in this area

Official notice

Component: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Summary: Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition and Lincoln Navigator vehicles. The second row window control modules may intermittently stop the movement of the power window. If something, such as a finger, is pinched by the window glass, the stopped window control module may prevent the window from automatically reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Safety risk: If the window does not automatically reverse when an obstruction is found, it can increase the risk of injury.
Remedy: Ford will notify owners, and dealers will inspect the second row window electronic control modules, and replace them as necessary based on their build date codes, free of charge. The recall began on February 16, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18C01.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.