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RAM trucks can shift out of Park unexpectedly

NHTSA campaign 18V100000 · Reported 2018-02-08 · Chrysler (FCA US LLC)

high How serious is it? About this label

Serious but not a stop-driving order: an unintended rollaway can injure someone or cause a crash, so use the parking brake every time you park until the repair is done.

What's wrong, in plain English

On these RAM trucks with a column shifter, holding the brake pedal down for a long stretch while the truck is running and in Park can make a small locking pin stick in the open position. With that pin stuck, the transmission can be moved out of Park into any gear without anyone pressing the brake pedal and even without the key in the ignition. That means the truck can end up in gear by accident and roll away.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your truck is covered. 2. Schedule the repair with your RAM dealer, who will update the body control module software, test the shift interlock and replace the solenoid if needed; Chrysler customer service is 1-800-853-1403, recall number U11. 3. The repair is free.

Affected vehicles (5)

2018 RAM 1500
2018 RAM 2500
2018 RAM 3500
2018 RAM 4500
2018 RAM 5500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram transmission, park and driveline recalls: what owners need to know · all 13 RAM recalls in this area

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION
Summary: Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Safety risk: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Remedy: Chrysler will notify owners and dealers will update the Body Control Module software. Dealers will also test the BTSI operation, replacing the solenoid as necessary. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U11.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.