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Porsche Cayenne and Macan ski bag strap may tear

NHTSA campaign 18V844000 · Reported 2018-11-28 · Porsche Cars North America, Inc.

low How serious is it? About this label

If the ski bag detaches during a crash, it can increase the risk of injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

These vehicles were ordered with the optional ski bag, the long bag that lets you carry skis through the rear seat. The strap that holds the bag in place was sewn with the wrong thread, so the seams on that strap can tear. If that happens, the ski bag is no longer held down and could come loose during a crash and injure someone inside the vehicle. Dealers will replace the ski bag at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included in recall 18V844000 (Porsche's number is AJ12).
2. Contact your Porsche dealer, or Porsche customer service at 1-800-767-7243, to arrange the ski bag replacement.
3. Have the dealer install the new ski bag; the repair is free.

Affected vehicles (3)

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
EQUIPMENT
Summary
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Porsche Cayenne Turbo S, Cayenne Turbo, Cayenne Plug-in Hybrid, Cayenne GTS, Cayenne Plug-in Hybrid Platinum Edition, Macan Turbo and Macan GTS vehicles, 2017-2018 Cayenne S, Macan, Cayenne Platinum Edition and Macan S vehicles and 2018 Cayenne vehicles equipped with the optional ski bag. The ski bag fastening strap may have been sewn with incorrect thread, possibly resulting in the strap seams tearing and the ski bag being unsecured in the event of a crash.
Safety risk
If the ski bag detaches during a crash, it can increase the risk of injury.
Remedy
Porsche will notify owners, and dealers will replace the ski bags, free of charge. The recall began January 10, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AJ12.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.