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Ram 1500 Windshield Defroster Doesn't Work

NHTSA campaign 19V051000 · Reported Jan 24, 2019 · Chrysler (FCA US LLC)

high How serious is it? About this label

Without a working defroster, the driver's visibility can be reduced, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V051000
Reported to NHTSA	Jan 24, 2019
Manufacturer	Chrysler (FCA US LLC)
Part affected	Visibility:defroster/defogger/hvac System
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Chrysler is recalling certain 2019 Ram 1500 trucks equipped with a 12-inch touchscreen and a base-level heating and air conditioning system. In this combination, the windshield defrosting and defogging system doesn't work.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Chrysler dealer, or call FCA US customer service at 1-800-853-1403.
3. The dealer will repurchase the affected vehicle at no cost to the owner.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V051000. More in how recalls work.

Affected vehicles (1)

2019 RAM 1500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram Visibility Recalls Involve Wipers, Mirror Glass, and Windshield Defrosting · all 5 RAM recalls in this area

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All 50 1500 recalls

Official notice

Component: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Summary: Chrysler (FCA US LLC) is recalling certain 2019 RAM 1500 vehicles equipped with a 12" touchscreen display and a base-level heating, ventilation and air conditioning ("HVAC") system. Vehicles with this combination do not have a functioning windshield defrosting and defogging system. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 103, "Windshield defrosting and defogging systems."
Safety risk: The lack of a functioning windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of crash.
Remedy: Chrysler will notify owners, and dealers will repurchase the affected vehicles. The recall began March 7, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V12.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.