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Single Porsche Cayenne Turbo has loose front shock absorbers

NHTSA campaign 19V112000 · Reported 2019-02-20 · Porsche Cars North America, Inc.

high How serious is it? About this label

Serious for the one owner affected, because steering can be impaired and that raises the risk of a crash; the notice does not tell the owner to stop driving, but this should be handled right away.

What's wrong, in plain English

This recall covers a single 2019 Porsche Cayenne Turbo. The forks that hold the front shock absorbers in place may let the shocks work loose. The shock absorbers are part of what keeps the wheels steady against the road, so if they come loose, the car may not steer the way you expect. Only one vehicle is affected, so almost no owner will be involved, but a VIN check will confirm it. Porsche will replace the shock absorber forks free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls — only one vehicle is covered. 2. If it matches, contact your Porsche dealer or Porsche customer service at 1-800-767-7243 (recall AKA2). 3. Have the shock absorber forks replaced at no cost.

Affected vehicles (1)

2019 Porsche Cayenne

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Porsche suspension recalls keep involving loose bolts and control arms? · all 13 Porsche recalls in this area

Official notice

Component: SUSPENSION:FRONT:SHOCK ABSORBER
Summary: Porsche Cars North America, Inc. (Porsche) is recalling one 2019 Cayenne Turbo vehicle. The affected vehicle has shock absorber forks that may allow the shock absorbers to loosen.
Safety risk: Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
Remedy: Porsche will notify the owner, and a dealers will replace the shock absorber forks, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKA2.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.