Porsche Panamera and Cayenne: no worn brake pad warning

NHTSA campaign 19V115000 · Reported 2019-02-20 · Porsche Cars North America, Inc.

medium How serious is it? About this label

If the driver is not alerted when brake pads are worn out, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Brake pads wear down over time and have to be replaced. These Porsches are supposed to show a warning in the instrument display when the pads are worn out, but that warning may never appear. Without it, you could keep driving on worn pads and only find out when the brakes do not slow the car the way you expect, which could leave you unable to stop in time or in control of the car. The dealer updates the instrument display software for free.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Call Porsche customer service at 1-800-767-7243 (recall AKA1/AKA0) or contact your dealer.
3. Have the instrument cluster software updated — the repair is free.

Affected vehicles (10)

2018 Porsche Panamera
2018 Porsche Panamera 4
2018 Porsche Panamera 4 Executive
2018 Porsche Panamera 4 Sport Turismo
2018 Porsche Panamera 4S
2018 Porsche Panamera 4S Executive
2018 Porsche Panamera 4S Sport Turismo
2018 Porsche Panamera Turbo
2018 Porsche Panamera Turbo Executive
2019 Porsche Cayenne

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Porsche electrical recalls: Taycan battery fire risk and cluster warnings · all 13 Porsche recalls in this area

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Porsche Cars North America, Inc. (Porsche) is recalling certain 2018 Panamera 4 Executive, Panamera 4S Sport Turismo, Panamera 4 Hybrid, Panamera 4 Hybrid Executive, Panamera 4 Hybrid Sport Turismo, Panamera Turbo Sport Turismo, Panamera Turbo S Hybrid Executive, Panamera Turbo S Hybrid, Panamera 4 Sport Turismo and Panamera Turbo S Hybrid Sport Turismo vehicles, 2017-2018 Panamera, Panamera 4, Panamera Turbo Executive, Panamera 4S, Panamera Turbo and Panamera 4S Executive vehicles and 2019 Cayenne S and Cayenne vehicles. The instrument cluster may not provide a visual warning when the brake pads are worn out. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light vehicle brake systems."
Safety risk: If the driver is not alerted when brake pads are worn out, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash.
Remedy: Porsche will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKA1/AKA0.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.