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Porsche Panamera and Cayenne may not warn of worn brake pads

NHTSA campaign 19V115000 · Reported Feb 20, 2019 · Porsche Cars North America, Inc.

high How serious is it? About this label

If the driver is not alerted that the brake pads are worn out, the driver may lose control of the vehicle while trying to brake, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number19V115000
Reported to NHTSAFeb 20, 2019
ManufacturerPorsche Cars North America, Inc.
Part affectedElectrical System: Instrument Cluster/panel
Vehicles covered10 model/year combinations, model years 2018–2019
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

Porsche is recalling certain Panamera and Cayenne vehicles. The instrument cluster, the display behind the steering wheel, may fail to show a visual warning when the brake pads have worn out. Without that warning, the driver is not told that the pads need attention. Because of this, these vehicles do not meet the federal safety standard for light vehicle brake systems. Dealers will correct it by updating the instrument cluster software.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your vehicle is included.
2. Contact a Porsche dealer to schedule the software update, or call Porsche customer service at 1-800-767-7243 (Porsche's recall number is AKA1/AKA0).
3. The update is free of charge.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V115000. More in how recalls work.

Affected vehicles (10)

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Porsche Cayenne recalls

All 15 Cayenne recalls

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
Porsche Cars North America, Inc. (Porsche) is recalling certain 2018 Panamera 4 Executive, Panamera 4S Sport Turismo, Panamera 4 Hybrid, Panamera 4 Hybrid Executive, Panamera 4 Hybrid Sport Turismo, Panamera Turbo Sport Turismo, Panamera Turbo S Hybrid Executive, Panamera Turbo S Hybrid, Panamera 4 Sport Turismo and Panamera Turbo S Hybrid Sport Turismo vehicles, 2017-2018 Panamera, Panamera 4, Panamera Turbo Executive, Panamera 4S, Panamera Turbo and Panamera 4S Executive vehicles and 2019 Cayenne S and Cayenne vehicles. The instrument cluster may not provide a visual warning when the brake pads are worn out. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light vehicle brake systems."
Safety risk
If the driver is not alerted when brake pads are worn out, the driver may lose control of the vehicle while attempting to brake, increasing the risk of crash.
Remedy
Porsche will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began April 19, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKA1/AKA0.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.