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Volvo VNL and VNX sleeper bunk window may fall off

NHTSA campaign 19V208000 · Reported 2019-03-18 · Volvo Trucks North America

high How serious is it? About this label

Serious — the truck is not ordered off the road, but a window falling off in traffic can cause a crash or injure someone nearby, so get it fixed promptly.

What's wrong, in plain English

Certain 2018-2020 Volvo VNL and VNX trucks built as 740 and 760 sleeper models have a window in the sleeper bunk that can come loose and fall off the truck. A window that falls off can hit another vehicle or a person nearby. Dealers will replace the window hinge at no cost. Owners were first notified in April 2019, with a second notice sent once repair parts became available.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your truck is included (Volvo Trucks' number is RVXX1902).
2. Contact your Volvo Trucks dealer or customer service at 1-800-528-6586 to schedule the hinge replacement; the repair became available August 21, 2019.
3. Have the window hinge replaced — the repair is free.

Affected vehicles (2)

2018 Volvo VNL
2019 Volvo VNL

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: STRUCTURE:BODY
Summary: Volvo Trucks North America (Volvo Trucks) is recalling certain 2018-2020 VNL and VNX vehicles configured as 740 and 760 sleeper models. The sleeper bunk window may detach and fall from the vehicle.
Safety risk: If a window detaches from the vehicle, it may strike another vehicle or pedestrian, increasing the risk of a crash or injury.
Remedy: Volvo Trucks has notified owners, and dealers will replace the window hinge, free of charge. Owners were notified of the recall on April 8, 2019 and will be sent a second notice when the remedy parts are available. The recall began August 21, 2019. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks' number for this recall is RVXX1902.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.