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Ford F-450 and F-550 Backup Camera May Reverse

NHTSA campaign 19V398000 · Reported May 29, 2019 · LGE Coachworks Inc.

medium How serious is it? About this label

Seeing a reversed camera image while backing up could lead a driver to steer the wrong way and hit something behind the vehicle. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V398000
Reported to NHTSA	May 29, 2019
Manufacturer	LGE Coachworks Inc.
Part affected	Equipment
Vehicles covered	4 model/year combinations, model years 2018–2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Ford F-450 and F-550 trucks have a back-up camera display that can suddenly reset itself to the factory default settings. When this happens, the image on the screen may appear reversed, showing the opposite of what is actually behind the vehicle. A driver relying on that screen while backing up would be looking at a mirror-image view instead of the correct one.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your truck is included.
2. Contact ASA customer service at 1-800-384-4400 or LGE Coachworks at 1-800-209-3985 to arrange the repair.
3. The replacement display is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V398000. More in how recalls work.

Affected vehicles (4)

2018 Ford F-450
2018 Ford F-550
2019 Ford F-450
2019 Ford F-550

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Equipment Recalls Cover Block Heaters, Cameras, and Labels · all 16 Ford recalls in this area

Other Ford F-550 recalls

Feb 21, 2020Ford Trucks May Have Rear Axle, Driveshaft Failurehigh
Aug 28, 2019Ford And Lincoln Front Seat Recliners May Failhigh
Jun 5, 2019Ford F-550 back-up camera image may appear reversedmedium
May 29, 2019Ford F-550 Ambulance Backup Camera May Show Reversed Imagemedium
May 13, 2019Ford F-550 Fire Truck Brake Lights Turn On Wronglymedium
May 3, 2019Ford and GMC based ambulances may show false brake lightsmedium

All 13 F-550 recalls

Official notice

Component: EQUIPMENT
Summary: LGE Coachworks, Inc. (LGE Coachworks) is recalling certain 2018-2019 Ford E-450, F-550, and Freightliner M2-based vehicles equipped with ASA Electronics Voyager back-up camera displays. The displays may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed.
Safety risk: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy: ASA will notify LGE Coachworks owners, and dealers will replace the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA customer service at 1-800-384-4400 or LGE Coachworks at 1-800-209-3985.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.