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Ford F-550 Ambulance Backup Camera Image Can Reverse

NHTSA campaign 19V401000 · Reported 2019-05-29 · VCI Emergency Vehicle Specialists

medium How serious is it? About this label

A flipped image can make a driver steer the wrong way around an object while reversing, raising crash risk, but the notice does not say to stop driving.

What's wrong, in plain English

These ambulances, built on Ford and Chevrolet chassis, use a Voyager screen to show the back-up camera picture. The screen can reset itself to factory settings, which flips the picture left-to-right. When you back up, something on your left can appear to be on your right. The installer and the screen maker will fix the displays for free. Contact ASA Electronics at 1-800-384-4400; the recall began May 9, 2019.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your ambulance is covered.
2. Call ASA Electronics at 1-800-384-4400 (or your VCI Emergency Vehicle Specialists contact) to arrange the display fix.
3. Have the monitor remedied — the repair is free of charge.

Affected vehicles (1)

2018 Ford F-550

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Should I worry about Ford block heater and backup camera recalls? · all 15 Ford recalls in this area

Official notice

Component: EQUIPMENT
Summary: VCI Emergency Vehicle Specialists (VCI) is recalling certain 2017-2018 Ford F-550, 2014 E-350 and E-450, 2015 F-250 and F-450, 2016 E-450, 2017 E-350, F-450 and E-450, 2018 F-350, 2010 E-450, 2005-2006 E-450, 2009 E-450 and Chevrolet C4500-based Type I and Type III ambulances equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The monitors may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed.
Safety risk: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy: VCI Emergency Vehicle Specialists will work with ASA to notify the owners, and remedy the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics at 1-800-384-4400.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.