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Ford F-550 Ambulance Backup Camera May Show Reversed Image

NHTSA campaign 19V401000 · Reported May 29, 2019 · VCI Emergency Vehicle Specialists

medium How serious is it? About this label

If the camera image is reversed, a driver backing up could turn the wrong way to avoid something behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V401000
Reported to NHTSA	May 29, 2019
Manufacturer	VCI Emergency Vehicle Specialists
Part affected	Equipment
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Ford F-550-based ambulances, along with similar E-Series and Chevrolet C4500-based ambulances, use an ASA Electronics Voyager monitor to show the back-up camera picture. This monitor may unexpectedly revert to its factory default settings, which can cause the camera image to display reversed—left and right flipped—so the picture no longer matches which way you're actually turning.

What you should do

1. Check the VIN at nhtsa.gov/recalls to confirm the vehicle is part of this recall.
2. Contact ASA Electronics at 1-800-384-4400, or VCI Emergency Vehicle Specialists, to arrange the fix.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V401000. More in how recalls work.

Affected vehicles (1)

2018 Ford F-550

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Equipment Recalls Cover Block Heaters, Cameras, and Labels · all 16 Ford recalls in this area

Other Ford F-550 recalls

Feb 21, 2020Ford Trucks May Have Rear Axle, Driveshaft Failurehigh
Aug 28, 2019Ford And Lincoln Front Seat Recliners May Failhigh
Jun 5, 2019Ford F-550 back-up camera image may appear reversedmedium
May 29, 2019Ford F-450 and F-550 Backup Camera May Reversemedium
May 13, 2019Ford F-550 Fire Truck Brake Lights Turn On Wronglymedium
May 3, 2019Ford and GMC based ambulances may show false brake lightsmedium

All 13 F-550 recalls

Official notice

Component: EQUIPMENT
Summary: VCI Emergency Vehicle Specialists (VCI) is recalling certain 2017-2018 Ford F-550, 2014 E-350 and E-450, 2015 F-250 and F-450, 2016 E-450, 2017 E-350, F-450 and E-450, 2018 F-350, 2010 E-450, 2005-2006 E-450, 2009 E-450 and Chevrolet C4500-based Type I and Type III ambulances equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The monitors may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed.
Safety risk: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy: VCI Emergency Vehicle Specialists will work with ASA to notify the owners, and remedy the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics at 1-800-384-4400.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.