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Ford F-550 backup camera image can appear reversed

NHTSA campaign 19V414000 · Reported 2019-06-05 · Farber Specialty Vehicles

medium How serious is it? About this label

The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

These 2018 Ford F-550s were built out by Farber with an ASA Voyager monitor that shows the back-up camera picture. The monitor can reset itself to its factory settings, and when it does, the picture comes up flipped, like a mirror image. Left looks like right. If you are backing up and there is something behind you, you could steer the wrong way trying to miss it. Dealers add a small electrical part that stops the settings from resetting.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm recall 19V414000 covers your truck.
2. Call Farber customer service at 1-800-331-3188 or ASA at 1-800-384-4400 to schedule the fix.
3. Have the harness relay capacitor module installed at no charge.

Affected vehicles (1)

2018 Ford F-550

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Should I worry about Ford block heater and backup camera recalls? · all 15 Ford recalls in this area

Official notice

Component: EQUIPMENT
Summary: Farber Specialty Vehicles (Farber) is recalling certain 2018 Ford F-550 vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which can cause the camera image to be reversed.
Safety risk: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy: Farber will notify owners, and dealers will add a harness relay capacitor module, free of charge. The recall began May 9, 2019. Owners may contact Farber customer service at 1-800-331-3188 or ASA customer service at 1-800-384-4400.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.