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Ford F-550 back-up camera image may appear reversed

NHTSA campaign 19V414000 · Reported Jun 5, 2019 · Farber Specialty Vehicles

medium How serious is it? About this label

With the image reversed, a driver may turn the wrong direction to avoid an object behind the vehicle, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V414000
Reported to NHTSA	Jun 5, 2019
Manufacturer	Farber Specialty Vehicles
Part affected	Equipment
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Farber Specialty Vehicles is recalling certain Ford F-550 trucks fitted with ASA Electronics Voyager monitors, which display the picture from the back-up camera. These monitors can go back to their factory default settings, and when that happens the camera image can appear reversed, like a mirror image of what is really behind the truck. Dealers will add a harness relay capacitor module to correct the problem, and owners pay nothing for the work.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your vehicle is covered.
2. Contact a dealer, Farber customer service at 1-800-331-3188, or ASA customer service at 1-800-384-4400.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V414000. More in how recalls work.

Affected vehicles (1)

2018 Ford F-550

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Equipment Recalls Cover Block Heaters, Cameras, and Labels · all 16 Ford recalls in this area

Other Ford F-550 recalls

Feb 21, 2020Ford Trucks May Have Rear Axle, Driveshaft Failurehigh
Aug 28, 2019Ford And Lincoln Front Seat Recliners May Failhigh
May 29, 2019Ford F-450 and F-550 Backup Camera May Reversemedium
May 29, 2019Ford F-550 Ambulance Backup Camera May Show Reversed Imagemedium
May 13, 2019Ford F-550 Fire Truck Brake Lights Turn On Wronglymedium
May 3, 2019Ford and GMC based ambulances may show false brake lightsmedium

All 13 F-550 recalls

Official notice

Component: EQUIPMENT
Summary: Farber Specialty Vehicles (Farber) is recalling certain 2018 Ford F-550 vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which can cause the camera image to be reversed.
Safety risk: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy: Farber will notify owners, and dealers will add a harness relay capacitor module, free of charge. The recall began May 9, 2019. Owners may contact Farber customer service at 1-800-331-3188 or ASA customer service at 1-800-384-4400.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.