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Toyota models carry incorrect weight capacity label with floor mats

NHTSA campaign 19V503000 · Reported 2019-06-28 · Southeast Toyota Distributors, LLC

Low: nothing on the vehicle is broken and there is no instruction to stop driving, but the wrong number could lead you to overload the vehicle, so go easy on heavy loads until you have the corrected label.

What's wrong, in plain English

These Toyotas came with factory-installed floor mats, and the sticker that lists how much weight the vehicle can safely carry with those mats in place may show the wrong numbers. If you go by that sticker when loading people and cargo, you could put more weight in the vehicle than it is built to handle. An overloaded vehicle is harder to control. The fix is a corrected sticker, provided free, that you place over the wrong one.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is part of recall SET19A.
2. Contact Toyota customer service at 1-888-270-9371 or your dealer to get the corrected label sent to you at no cost.
3. Place the new label over the incorrect one, exactly where the old one is.

Affected vehicles (10)

2018 Toyota Camry
2018 Toyota Corolla
2018 Toyota RAV4
2018 Toyota Sienna
2018 Toyota Yaris
2019 Toyota Camry
2019 Toyota Corolla
2019 Toyota RAV4
2019 Toyota Sienna
2019 Toyota Yaris

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why do Toyota load capacity labels keep getting recalled? · all 16 Toyota recalls in this area

Official notice

Component: EQUIPMENT:OTHER:LABELS
Summary: Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota Camry, Corolla, Rav4, Sienna, and Yaris iA vehicles equipped with factory-installed floor mats. The load carrying capacity modification label may be incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Safety risk: An incorrect label may lead to unintentionally overloading the vehicle, increasing the risk of a crash.
Remedy: SET will notify owners and provide a corrected label for placement over the inaccurate label, free of charge. The recall began August 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371. SET's number for this recall is SET19A.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.