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Subaru Ascent Driveshaft Bolts May Loosen

NHTSA campaign 19V519000 · Reported Jul 10, 2019 · Subaru of America, Inc.

high How serious is it? About this label

If the front end of the driveshaft separates, it can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number19V519000
Reported to NHTSAJul 10, 2019
ManufacturerSubaru of America, Inc.
Part affectedPower Train:driveline:driveshaft
Vehicles covered1 model/year combination, model years 2019
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

On some Ascent vehicles, the bolts that hold the center support of the driveshaft in place may loosen over time. If these bolts loosen enough, the front portion of the driveshaft could disconnect from the rest of the driveshaft while the vehicle is being driven, meaning the driveshaft is no longer held together the way it is designed to be.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Subaru dealer (Subaru customer service: 1-844-373-6614) to have the driveshaft assembly replaced.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V519000. More in how recalls work.

Affected vehicles (1)

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Subaru Ascent recalls

All 13 Ascent recalls

Official notice

Component
POWER TRAIN:DRIVELINE:DRIVESHAFT
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The center support bolts for the driveshaft may loosen, possibly resulting in the front portion of the driveshaft disconnecting.
Safety risk
If the front end of the driveshaft separates, it can increase the risk of a crash.
Remedy
Subaru will notify owners, and dealers will replace the driveshaft assembly, including the center support brace, free of charge. The recall began July 26, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUI-94.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.