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Subaru Ascent front suspension ball joint may separate

NHTSA campaign 23V392000 · Reported 2023-06-01 · Subaru of America, Inc.

critical How serious is it? About this label

This is serious because the joint can let go without warning and cause a sudden loss of control; Subaru has not told owners to stop driving, but you should get the inspection done as soon as you can.

What's wrong, in plain English

A nut that holds part of the front suspension together may not have been tightened properly at the factory. The nut sits on the ball joint, the pivot that connects the wheel to the lower suspension arm. If it is loose, the small pin holding it can break and the ball joint can pop out of the arm. That would let the wheel fold under the car while you are driving. Subaru will inspect both front lower arms and replace one if needed.

What you should do

Enter your VIN at nhtsa.gov/recalls to confirm your Ascent is included in recall WRJ-23.
Call any Subaru dealer and ask for a recall appointment, or call Subaru customer service at 1-844-373-6614.
Have the inspection and any control arm replacement done — the repair is free.

Affected vehicles (1)

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2023 Ascent vehicles. The left or right front lower control arm may have an improperly tightened ball joint castle nut which can result in retention pin failure and separation of the ball joint from the lower control arm.
Safety risk
Ball joint separation while the vehicle is in motion can cause a loss of vehicle control, increasing the risk of a crash.
Remedy
Dealers will inspect and, if necessary, replace the lower control arm, free of charge. Owner notification letters are expected to be mailed June 30, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRJ-23.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.