Volkswagen Jetta, Tiguan and others bought back over compliance

NHTSA campaign 19V679000 · Reported 2019-09-25 · Volkswagen Group of America, Inc.

high How serious is it? About this label

The notice mentions a possible crash, fire, or injury risk without naming a specific fault, and it does not tell owners to stop driving — but since there is no repair at all, only a buyback, treat this as a car Volkswagen does not intend to keep on the road.

What's wrong, in plain English

Volkswagen used these cars in an internal evaluation program and made changes to them during that time. Because of those changes, the vehicles may no longer meet all the government safety rules they are required to meet. Volkswagen has not described one specific broken part; it says the cars could carry a higher risk of a crash, fire, or injury. Rather than repair them, Volkswagen is buying the affected vehicles back from their owners.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is part of this recall. 2. Contact Volkswagen at 1-800-893-5298, recall number 01D7, to start the repurchase. 3. There is no cost to you — Volkswagen is buying the vehicle back instead of repairing it.

Affected vehicles (2)

2018 Volkswagen Tiguan
2019 Volkswagen Jetta

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why is Volkswagen buying back these cars instead of repairing them? · all 3 Volkswagen recalls in this area

Official notice

Component: UNKNOWN OR OTHER
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Safety risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.