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Volkswagen Tiguan and Audi Q3 backup camera blackout

NHTSA campaign 25V082000 · Reported 2025-02-12 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

When you start these vehicles, the computer that runs the backup camera can glitch and the camera picture may not appear on the screen. Without that picture you cannot see what is directly behind you when you back up, which is how federal rules say the camera has to work. A dealer will reload the camera computer's software for free. Volkswagen owners were told parts may not be ready yet and will get a second letter when the fix is available.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included (Volkswagen 91NY, Audi 90AV). 2. Contact your Volkswagen or Audi dealer to schedule the free software update; Volkswagen owners may need to wait for the second letter. 3. Call Volkswagen at 1-800-893-5298 or Audi at 1-800-253-2834 with questions.

Affected vehicles (5)

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:SOFTWARE
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed to Audi owners April 3, 2024, and Volkswagen owners November 18, 2025.Volkswagen owners will receive a second notice once remedy parts become available. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91NY and (Audi) 90AV.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.