Porsche Panamera and Cayenne miss worn brake pad warning

NHTSA campaign 19V735000 · Reported 2019-10-16 · Porsche Cars North America, Inc.

medium How serious is it? About this label

This is a real safety concern because worn brake pads you do not know about can leave the car braking poorly and raise the chance of a crash, but the notice does not tell owners to stop driving.

What's wrong, in plain English

The display behind your steering wheel is supposed to light up a warning when your brake pads wear down. On these cars, that warning may never appear. Federal rules require the car to tell you, so these vehicles do not meet the standard. Without the alert, your pads can wear out without you knowing, and the brakes may not stop the car the way you expect. A dealer will reprogram the display for free.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your car is included.
2. Call Porsche customer service at 1-800-767-7243 or your dealer and ask for recall AKB8.
3. Have the instrument cluster reprogrammed — it is free, even if your car was already fixed under recall 19V115.

Affected vehicles (3)

2018 Porsche Panamera
2019 Porsche Cayenne
2020 Porsche Cayenne

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Porsche electrical recalls: Taycan battery fire risk and cluster warnings · all 13 Porsche recalls in this area

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Panamera 4, Panamera Turbo, Panamera Turbo Executive, 2017-2018 Panamera, Panamera 4S Executive, Panamera 4S, 2018 Panamera Turbo S Hybrid, Panamera 4 Hybrid Sport Turismo, Panamera 4 Sport Turismo, Panamera Turbo S Hybrid Sport Turismo, Panamera 4 Hybrid, Panamera 4 Executive, 2019 Cayenne Hybrid, 2019-2020 Cayenne, Cayenne S, Cayenne Turbo, 2020 Cayenne Coupe, Cayenne Turbo Coupe, and Cayenne S Coupe vehicles. The instrument cluster may not provide a visual warning when the brake pads are worn out. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light vehicle brake systems."
Safety risk: If the driver is not alerted when brake pads are worn out, the vehicle may not respond as expected when braking, increasing the risk of crash.
Remedy: Porsche will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall is began December 13, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKB8. Note: This recall supersedes recall 19V115 and includes vehicles that were previously remedied under that campaign.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.