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Porsche Cayenne, Panamera Brake Wear Warning Light Fails

NHTSA campaign 19V735000 · Reported Oct 16, 2019 · Porsche Cars North America, Inc.

high How serious is it? About this label

Not being warned about worn brake pads could mean the brakes don't perform as expected, which raises the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number19V735000
Reported to NHTSAOct 16, 2019
ManufacturerPorsche Cars North America, Inc.
Part affectedElectrical System: Instrument Cluster/panel
Vehicles covered3 model/year combinations, model years 2018–2020
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

In certain Porsche Cayenne and Panamera vehicles, the instrument cluster may fail to show a warning when the brake pads are worn out. Without that alert, the driver may not know the brake pads need replacing, and the vehicle may not brake the way the driver expects.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
2. Contact a Porsche dealer to have the instrument cluster reprogrammed; call Porsche customer service at 1-800-767-7243.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V735000. More in how recalls work.

Affected vehicles (3)

Who to contact

Porsche — official Porsche recall lookup

Customer service: 1-800-767-7243

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Porsche Cayenne recalls

All 15 Cayenne recalls

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Panamera 4, Panamera Turbo, Panamera Turbo Executive, 2017-2018 Panamera, Panamera 4S Executive, Panamera 4S, 2018 Panamera Turbo S Hybrid, Panamera 4 Hybrid Sport Turismo, Panamera 4 Sport Turismo, Panamera Turbo S Hybrid Sport Turismo, Panamera 4 Hybrid, Panamera 4 Executive, 2019 Cayenne Hybrid, 2019-2020 Cayenne, Cayenne S, Cayenne Turbo, 2020 Cayenne Coupe, Cayenne Turbo Coupe, and Cayenne S Coupe vehicles. The instrument cluster may not provide a visual warning when the brake pads are worn out. As a result, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light vehicle brake systems."
Safety risk
If the driver is not alerted when brake pads are worn out, the vehicle may not respond as expected when braking, increasing the risk of crash.
Remedy
Porsche will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall is began December 13, 2019. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AKB8. Note: This recall supersedes recall 19V115 and includes vehicles that were previously remedied under that campaign.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.