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Ford Expedition and Navigator Rear Suspension Fasteners

NHTSA campaign 19V773000 · Reported Oct 28, 2019 · Ford Motor Company

high How serious is it? About this label

A sudden change in vehicle handling increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number19V773000
Reported to NHTSAOct 28, 2019
ManufacturerFord Motor Company
Part affectedSuspension:rear
Vehicles covered2 model/year combinations, model years 2019
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

Ford is recalling certain Expedition and Lincoln Navigator SUVs because the fasteners that hold the rear suspension toe link to the vehicle's frame may not have been properly tightened. If a toe link comes loose or separates from the frame, it can cause a sudden change in how the vehicle handles. This can happen while the vehicle is being driven, making the vehicle's behavior harder to predict and control on the road.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Contact a Ford or Lincoln dealer, or call Ford customer service at 1-866-436-7332 (recall number 19S36).
3. Dealers will inspect and tighten the fasteners, adjust rear alignment, and check the rear tires, replacing them if needed, free of charge.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V773000. More in how recalls work.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Ford Expedition recalls

All 46 Expedition recalls

Official notice

Component
SUSPENSION:REAR
Summary
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Safety risk
A disconnected toe link can cause a sudden change to vehicle handling, increasing the risk of a crash.
Remedy
Ford has notified owners, and dealers will inspect and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. Repairs will be performed free of charge. The recall began November 14, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S36.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.