Ford Expedition and Lincoln Navigator rear suspension bolts loose

NHTSA campaign 19V773000 · Reported 2019-10-28 · Ford Motor Company

high How serious is it? About this label

Serious: a disconnected toe link can change how the vehicle handles with no warning, raising the chance of a crash; there is no order to stop driving, but schedule the repair right away.

What's wrong, in plain English

Each rear wheel is held in line by a small arm called a toe link. On these SUVs the bolts attaching that arm to the frame may not have been tightened enough, so the arm can come loose or separate. If it does, the back of the vehicle can suddenly wander or feel unstable while you are driving. Dealers will tighten the bolts, reset the rear alignment, and replace unevenly worn tires.

What you should do

1. Run your VIN at nhtsa.gov/recalls to confirm your 2019 Expedition or Navigator is in recall 19V773000 (Ford code 19S36).
2. Contact a Ford or Lincoln dealer, or Ford customer service at 1-866-436-7332, to set up the inspection.
3. Have the dealer tighten the fasteners, adjust the rear alignment, and check the rear tires — all free of charge.

Affected vehicles (2)

2019 Ford Expedition
2019 Lincoln Navigator

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford suspension recalls: which control arms and toe links break? · all 18 Ford recalls in this area
Why do Lincoln rear suspension parts break or come loose? · all 6 Lincoln recalls in this area

Official notice

Component: SUSPENSION:REAR
Summary: Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Safety risk: A disconnected toe link can cause a sudden change to vehicle handling, increasing the risk of a crash.
Remedy: Ford has notified owners, and dealers will inspect and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. Repairs will be performed free of charge. The recall began November 14, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S36.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.