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Subaru Ascent Transmission Sensor May Misread Pressure

NHTSA campaign 19V855000 · Reported Dec 2, 2019 · Subaru of America, Inc.

high How serious is it? About this label

A loss of drive power while driving increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number19V855000
Reported to NHTSADec 2, 2019
ManufacturerSubaru of America, Inc.
Part affectedPower Train:automatic Transmission:control Module (tcm/pcm/tecm)
Vehicles covered1 model/year combination, model years 2019
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

Subaru is recalling certain Ascent vehicles because the transmission hydraulic sensor may not measure the transmission fluid pressure accurately. If the sensor reads the pressure as higher than it really is, the actual hydraulic pressure will be reduced. This can cause the transmission drive chain to lose proper tension, resulting in a loss of drive power and an increased risk of a crash.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact a Subaru dealer, or call Subaru customer service at 1-844-373-6614, to schedule the repair.
3. All repairs, including reprogramming, sensor harness replacement, or transmission replacement if needed, are free of charge.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V855000. More in how recalls work.

Affected vehicles (1)

Who to contact

Subaru — official Subaru recall lookup

Customer service: 1-844-373-6614

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Subaru Ascent recalls

All 13 Ascent recalls

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The transmission hydraulic sensor may inaccurately measure the hydraulic fluid pressure.
Safety risk
If the fluid pressure is measured higher than its actual value, the hydraulic pressure will be reduced. If this occurs, the transmission drive chain may not have the proper tension, resulting in a loss of drive power and an increased risk of a crash.
Remedy
Subaru will notify owners, and dealers will reprogram the transmission control unit. The hydraulic sensor harness will be replaced on vehicles with certain stored diagnostic trouble codes. In addition, any vehicle confirmed to have experienced low drive chain tension will have the transmission assembly will be replaced. All repairs will be free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUV-07.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.