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Ram 1500 4x4 can slip into neutral, lose park

NHTSA campaign 20V080000 · Reported 2020-02-13 · Chrysler (FCA US LLC)

high How serious is it? About this label

A sudden loss of power in traffic or a truck that rolls away when parked can both cause a crash; the notice does not tell owners to stop driving, but get it in soon and always set the parking brake.

What's wrong, in plain English

On certain 2019 Ram 1500 four-wheel-drive pickups, a gear inside the transfer case — the part that sends power to the front and rear wheels — may have been installed incorrectly. If that gear slips, the truck can drop into neutral on its own, so the engine still runs but the truck stops pulling. The same failure can stop the park setting from holding the truck in place, meaning it could roll after you shift into park and get out.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see if your truck is included.
2. Call your Ram dealer or Chrysler customer service at 1-800-853-1403 (recall W06) to schedule the repair.
3. Dealers replace the whole transfer case at no cost; use the parking brake every time until it is done.

Affected vehicles (1)

2019 RAM 1500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram transmission, park and driveline recalls: what owners need to know · all 13 RAM recalls in this area

Official notice

Component: POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Summary: Chrysler (FCA US LLC) is recalling certain 2019 Ram 1500 pickup trucks equipped with four-wheel drive. A gear within the transfer case may not have been installed correctly, possibly causing the vehicle to become stuck in neutral. If this occurs while driving, there could be a sudden loss of power. Additionally, a loss of 'PARK' function may occur.
Safety risk: A sudden loss of power or a loss of 'PARK' function may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transfer case, free of charge. The recall began March 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W06.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.