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Ram 1500 4x4 Transfer Case May Cause Power Loss

NHTSA campaign 20V080000 · Reported Feb 13, 2020 · Chrysler (FCA US LLC)

high How serious is it? About this label

A sudden loss of power or a loss of 'Park' function increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V080000
Reported to NHTSA	Feb 13, 2020
Manufacturer	Chrysler (FCA US LLC)
Part affected	Power Train:transfer Case (4-Wheel Drive)
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some four-wheel-drive Ram 1500 pickup trucks have a transfer case gear that may not have been installed correctly. Because of this, the gear problem can cause the truck to become stuck in neutral. If this happens while the truck is being driven, the vehicle could suddenly lose power. In addition, the truck may lose the ability to stay in 'Park,' meaning it might not stay parked as expected.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your truck is included in this recall.
2. Contact a Ram dealer, or call Chrysler customer service at 1-800-853-1403.
3. The transfer case replacement is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V080000. More in how recalls work.

Affected vehicles (1)

2019 RAM 1500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram Power Train Recalls: Transmission Leaks, Rollaway and Power Loss · all 13 RAM recalls in this area

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All 50 1500 recalls

Official notice

Component: POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Summary: Chrysler (FCA US LLC) is recalling certain 2019 Ram 1500 pickup trucks equipped with four-wheel drive. A gear within the transfer case may not have been installed correctly, possibly causing the vehicle to become stuck in neutral. If this occurs while driving, there could be a sudden loss of power. Additionally, a loss of 'PARK' function may occur.
Safety risk: A sudden loss of power or a loss of 'PARK' function may increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transfer case, free of charge. The recall began March 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W06.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.