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Chevrolet Silverado and GMC Sierra hoods can fly open

NHTSA campaign 20V142000 · Reported 2020-03-12 · General Motors LLC

high How serious is it? About this label

Serious, because a hood that opens at speed blocks your view with no warning and can lead to a crash; the notice does not tell owners to park the truck, but get the repair done promptly.

What's wrong, in plain English

The hood on these trucks is held shut by a metal loop that the latch grabs onto. On the affected trucks that metal was not hardened properly during manufacturing, so the loop can snap. If it breaks, the hood can fly open while you are driving and block your view of the road. A dealer will replace the whole hood assembly, including the part and the labor, free of charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your truck is included and whether the repair was already completed — this recall began April 13, 2020. 2. Call your dealer, or Chevrolet at 1-800-222-1020 or GMC at 1-888-988-7267, and give them recall number N192284960. 3. Have the hood assembly replaced at no charge.

Affected vehicles (4)

2020 Chevrolet Silverado 2500
2020 Chevrolet Silverado 3500
2020 GMC Sierra 2500
2020 GMC Sierra 3500

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chevrolet latch recalls: hoods, doors and tailgates that open unexpectedly · all 6 Chevrolet recalls in this area
GMC hood latch and tailgate recalls: parts opening while you drive · all 3 GMC recalls in this area

Official notice

Component: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Summary: General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
Safety risk: If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192284960.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.