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Toyota RAV4 front suspension arms may crack

NHTSA campaign 20V286000 · Reported 2020-05-20 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

This is serious because a broken arm can cause a crash; the notice does not tell owners to stop driving, but you should get the free repair as soon as a dealer can take you.

What's wrong, in plain English

The metal arms that connect each front wheel to your RAV4's body may have cracks in them. If one of those arms breaks, the wheel it holds can come loose from the rest of the suspension. That could make you lose control of the vehicle while driving. Toyota dealers will replace both front lower arms, the left one and the right one, with new parts at no cost to you.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your RAV4 is included.
2. Call your Toyota dealer, or Toyota customer service at 1-888-270-9371, and mention recall 20TB08 / 20TA08.
3. Have both front lower suspension arms replaced — the parts and labor are free.

Affected vehicles (4)

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
Safety risk
If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
Remedy
Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.