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Toyota RAV4 Electric Power Steering Water Damage

NHTSA campaign 20V373000 · Reported Jun 24, 2020 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

Losing power steering assist can increase how much effort it takes to steer, especially at low speeds, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V373000
Reported to NHTSA	Jun 24, 2020
Manufacturer	Toyota Motor Engineering & Manufacturing
Part affected	Steering:electric Power Assist System
Vehicles covered	3 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Toyota is recalling certain RAV4 and RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the cover on the steering gear box. If water gets inside, it can cause the vehicle to lose its electric power steering assist, meaning the steering no longer gets that extra powered help.

What you should do

Check your VIN at nhtsa.gov/recalls to see if your vehicle is included.
Contact Toyota customer service at 1-888-270-9371 (recall number 20TB11/20TA11).
Dealers will replace the power steering gear box, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V373000. More in how recalls work.

Affected vehicles (3)

2019 Toyota RAV4
2020 Toyota RAV4
2020 Toyota RAV4 Hybrid

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Toyota Steering Recalls Cover Assist Loss, Shaft Fractures, and Airbags · all 9 Toyota recalls in this area

Other Toyota RAV4 recalls

Apr 22, 2026Toyota RAV4 Front Seat Brackets Welded Improperlyhigh
Oct 30, 2025Toyota, Lexus and Subaru rearview camera may freezemedium
Sep 11, 2025Toyota Instrument Panel May Fail To Show Warningshigh
Dec 5, 2024Toyota RAV4: Loose Front Brake and Wheel Boltshigh
Dec 20, 2023Toyota, Lexus airbag sensor may block deploymenthigh
Nov 1, 2023Toyota RAV4 Replacement Battery Can Short Circuitcritical

All 17 RAV4 recalls

Official notice

Component: STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
Safety risk: A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
Remedy: Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.