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Volvo VNL and VNR vehicles have wrong weight labels

NHTSA campaign 20V384000 · Reported Jul 1, 2020 · Volvo Trucks North America

medium How serious is it? About this label

If the rear axles are overloaded, the wheel hubs can fail earlier than they should, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V384000
Reported to NHTSA	Jul 1, 2020
Manufacturer	Volvo Trucks North America
Part affected	Equipment:other:labels
Vehicles covered	3 model/year combinations, model years 2018–2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Volvo is recalling certain VNL and VNR vehicles because of a mistake on the label that certifies the vehicle. The label lists a maximum weight the rear drive axles can carry that is higher than what the wheel hubs are actually rated to handle. Because of this, the vehicles do not meet federal certification requirements. Volvo will send owners corrected replacement labels at no cost. Volvo has a customer service line for owners who have questions about this recall.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is covered.
2. Contact a Volvo dealer, or call Volvo customer service at 1-800-528-6586, to get the corrected labels.
3. The replacement labels are free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V384000. More in how recalls work.

Affected vehicles (3)

2018 Volvo VNL
2019 Volvo VNL
2021 Volvo VNR

Who to contact

Volvo — official Volvo recall lookup

Customer service: 1-800-458-1552

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volvo Equipment Recalls Address Loose Load Bars and Weight Labels · all 3 Volvo recalls in this area

Other Volvo VNL recalls

Jul 24, 2023Volvo Truck Windshield Wiper Motor May Failmedium
Jun 4, 2023Volvo VNL Trucks: Side Airbag May Not Deployhigh
Dec 6, 2022Volvo VNL Air Tank Bracket Fasteners May Breakhigh
Oct 6, 2021Volvo VNL Trucks May Shift Into Neutralhigh
Jun 2, 2021Volvo VNL, VNR Trucks Hubcap Can Separatemedium
Feb 19, 2021Volvo VNL Alcoa Wheels May Bend or Breakhigh

All 15 VNL recalls

Official notice

Component: EQUIPMENT:OTHER:LABELS
Summary: Volvo Trucks North America (Volvo) is recalling certain 2018-2021 VNL and VNR buses. The Gross Axle Weight Rating (GAWR) for the rear drive axles stated on the Federal Certification Label exceeds the rating of the wheel hubs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Safety risk: If the rear axles are overloaded, over time the wheel hubs may fail prematurely, increasing the risk of a crash.
Remedy: Volvo will notify owners and send corrected replacement labels, free of charge. The recall began August 18, 2020. Owners may contact Volvo customer service at 1-800-528-6586. Volvo's number for this recall is RVXX2002.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.