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Ford F-650, F-750 missing heat shields can burn skin

NHTSA campaign 20V413000 · Reported 2020-07-17 · Ford Motor Company

medium How serious is it? About this label

Moderate: the notice describes a burn-type injury from touching hot surfaces rather than a crash risk, and it does not tell owners to stop driving the truck.

What's wrong, in plain English

When these trucks were built, the factory left out the heat shield and other heat-blocking parts underneath the cab. Without them, heat from under the truck can reach the cab floor and the metal parts that hold the seats down, and in some driving conditions those surfaces get very hot. If your skin touches them, you could be hurt. A dealer will install the missing shield, an insulating patch, and covers for the seat base and seat bolts.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your truck is included in recall 20V413000 (Ford calls it 20S36). 2. Call your Ford dealer to book the repair, or Ford customer service at 1-866-436-7332 with questions. 3. Have the parts installed — the shield, insulator patch, and seat covers are all free.

Affected vehicles (2)

2021 Ford F-650 SD
2021 Ford F-750 SD

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Which Ford trim panels, roofs and body structures are under recall? · all 18 Ford recalls in this area

Official notice

Component: STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Summary: Ford Motor Company (Ford) is recalling certain 2021 F-650 and F-750 trucks equipped with 7.3L gasoline engines. The underbody heat shield and other heat-protection components were not installed during assembly. Without these components, the interior cabin floor and seat attachments may reach elevated temperatures in certain driving conditions.
Safety risk: Skin contact with certain areas of the cabin interior floor or seat attachments in these high temperature conditions may cause injury.
Remedy: Ford will notify owners, and dealers will install the missing underbody heat shield, thermal insulator patch, seat base covers, and seat bolt covers, free of charge. The recall began September 28, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S36.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.