Car Recall Tracker

Home › Ford › E-350 › 23V625000

Ford E-350 and F-650 trucks can roll away in Park

NHTSA campaign 23V625000 · Reported 2023-09-08 · Ford Motor Company

high How serious is it? About this label

A truck that rolls away on its own can cause a serious crash or injure someone nearby; Ford has not told owners to stop driving, but always set the parking brake until the repair is done.

What's wrong, in plain English

When you put an automatic transmission in Park, a small metal piece called the park pawl locks the transmission so the vehicle cannot roll. A flaw in how the transmission was cast means that pawl may not lock in all the way. If it does not, the truck can roll away after you think you have parked it, even with the shifter in Park. Dealers will inspect and replace the transmission or internal parts as needed.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your truck is covered.
2. Call a Ford dealer, or Ford customer service at 1-866-436-7332, and reference recall 23S54.
3. Schedule the inspection and repair — it is free of charge.

Affected vehicles (3)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Summary
Ford Motor Company (Ford) is recalling certain 2024-2025 Ford E-350, F-650, and F-750 vehicles. The park pawl may not fully engage the park gear due to a casting defect in the transmission.
Safety risk
A vehicle which does not have the park pawl fully engaged may result in a vehicle rollaway, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the transmission, or the valve body and extension housing, as necessary, free of charge. Owner notification letters were mailed January 16, 2024. Owners may contact Ford's customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S54.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.