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Ram 1500 and 2500 driver-side mirror glass can fall out

NHTSA campaign 20V622000 · Reported 2020-10-08 · Chrysler (FCA US LLC)

medium How serious is it? About this label

The truck is still drivable, but losing your driver-side mirror leaves a serious blind spot and raises your crash risk, so get it replaced promptly and be extra careful changing lanes until then.

What's wrong, in plain English

On these 2020 Ram 1500 and 2500 trucks, the mirror glass on the driver's side door mirror can come loose and fall off its backing plate. Once the glass is gone, you have no reflection on that side, so you cannot see traffic coming up beside or behind you on the left. That blind spot makes changing lanes and merging much riskier. The mirror does not meet the federal rear-visibility rule, and a dealer will replace the glass.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your truck is covered.
2. Contact your Ram dealer to have the driver-side mirror glass replaced at no charge.
3. Questions or trouble getting an appointment: call FCA US customer service at 1-800-853-1403 and cite recall W70.

Affected vehicles (2)

2020 RAM 1500
2020 RAM 2500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ram truck wiper, mirror and defroster recalls: what owners should know · all 5 RAM recalls in this area

Official notice

Component: VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Summary: Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk: Missing driver side mirror glass reduces visibility and increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the driver side mirror glass, free of charge. The recall began November 5, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W70.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.